Making Change Happen

This issue's Forum topic deals with the not-so-novel subject of change, specifically "mastering change management."

Why this particular topic? Since this has been done by many others many times before, what are you going to learn that's new and different? Here's my take:

In my experience, two things are constant for public managers.

First, as we all know from first-hand—sometimes painful—experience, change is constant. That oxymoron plays itself out every da