Summer 2015
Issue Map
Advertisement
Advertisement
The Public Manager

Delivering Cross-Agency Customer Service

Monday, June 15, 2015

We've all had customer service experiences that exceed our expectations—whether it's receiving a delivery on Sunday from Amazon Prime, being able to track a pizza as it's made by your local Domino's, or getting a brand-new Patagonia rain jacket because of a lifetime satisfaction guarantee.

However, unlike Amazon, Domino's, or Patagonia, the services of the federal government are usually not focused on generating repeat customers. In fact, most people only interact with

Advertisement

You've reached ATD member-only content.


Sign in below or join ATD to continue.