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What Will Bad Customer Service Cost Government? Premium Content

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Ryann K. Ellis examines the latest data from the American Customer Satisfaction Index (ACSI). The ACSI Federal Government Report 2014 outlines what failing customer service and poor professional behavior by agency staff is costing government. According to the data, government services aren’t easy to navigate or delivered in a timely manner, with ratings dropping from 70 to 68 last year. 


Communities of Practice: Government


  • Ryann K. Ellis

    Ryann K. Ellis is an editor for the Association of Talent Development (ATD). She has been covering workplace learning and performance for ATD (formerly the American Society for Training & Development) since 1995. She currently manages ATD's Community of Practice blogs, as well as ATD's government-focused magazine, The Public Manager. Contact her at 


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