Improving the Customer (and Citizen) Experience

From visits to the Department of Motor Vehicles to airport security courtesy of the Transportation Security Administration, the public interacts directly with the government in quite a few ways. Now, the government is looking to improve those interactions across the board.

Recently, the president's Office of Management and Budget introduced the brand-new Core Federal Services Council, a strategy for the government to help meet the goals of the Customer Service Cross-Agency Priority, or CS C