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The Public Manager

360 Feedback: From Insight to Improvement

Premium Content
Kenneth Nowack

With increasing frequency, 360-degree feedback is being used for diverse purposes in the public sector, including executive coaching, performance evaluation, talent management, and succession planning. Under the right circumstances, this sort of multi-rater feedback can... More »

Anyone Can Attain Power

Premium Content
Charles Thomas Jr.

As you pursue power, you must be deliberate, thoughtful, and focused in your engagements and interactions with others. It is critical to understand the elemental importance of mastery (being better at your craft than everyone else), networking, communication, impression... More »

Applying Design Thinking to Citizen Service

Premium Content
Lisa Gross

Kelly Marie Smith and Lisa Gross write about design thinking, and how to apply it serving customer needs. Design thinking uses design research, an immersive and intensive observation of customers, to study their behaviors. It also synthesizes data gathered from the rese... More »

Apps Kickstart Civic Engagement

Premium Content
Ryann K. Ellis

Civic apps run the gamut, from conducting specific transactions to disaster recovery support to an insider’s view of agency missions—with more apps being added every day.  More »

Are You REDI?

Premium Content
Paula Ketter

In early March 2015, the Office of Personnel Management (OPM) released the REDI Roadmap, a comprehensive, data-driven strategy to help the federal government attract, develop, and retain a talented, engaged, and diverse workforce. REDI, which stands for recruitment, eng... More »

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