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Search The Public Manager archive

The Public Manager

Management Is Management

Ron Sanders

Ron Sanders opens the May issue of The Public Manager with his thoughts on how management in the public sector compares with the private sector. More »

Pay Attention to Collaboration and Customer Service

Paula Ketter

Paula Ketter outlines what readers can expect in the May 2016 issue of The Public Manager.  More »

A United Effort at DHS

Ron Sanders

Homeland security is a big job, and Russell C. Deyo wants to get that big job done by making collaboration essential to agency culture. In this Public Manager interview, Deyo lays out his vision for collaboration. More »

Learning Is Changing

Valerie Nichols

Employees are increasingly young, education, and virtual, and challenged by the attention economy. These shifts within the workforce require employers to rethink how they deliver training content.  More »

Developing Leadership to Accelerate Bottom-Up Transformation of the Citizen Experience

Chris McCloskey

Promoting an agency-wide customer service mindset requires real leaders who share four key attributes: They are reliable, empathetic, aspirational, and always learning. More »

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