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The Public Manager

Improving Engagement Using the Languages of Appreciation

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Brittney Vevaina

The 5 Languages of Appreciation in the Workplace suggests acts of appreciation that managers can use to engage employees. Based on Gary Chapman’s New York Times bestseller, The 5 Love Languages, Chapman and co-author Paul White apply the love languages concept to ... More »

Delivering Cross-Agency Customer Service

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Lisa Danzig

Lisa Danzig, co-leader of this initiative.writes that while good customer service can be a very difficult thing to achieve, some simple fundamentals apply: knowing the customers and their needs   focusing on the customer experience when designing programs ... More »

What Really Engages the Federal Workforce?

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Donald G. Zauderer

Is there anything well-intentioned public managers can do to engage those they lead to expend their discretionary energy toward achieving organizational purposes, even when very real impediments exist? Evidence shows that six intrinsic needs motivate workers. Here are s... More »

The Public Manager: The Next Generation

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Ron Sanders

In September, The Public Manager will debut as a monthly, digital magazine that can be read on the device of your choice—phone, tablet, or desktop computer. The Public Manager will be a platform for collaboration—not just as a means for us to communicate wit... More »

The Linchpins of Leadership

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Brenda J. DePuy

Successful leadership relies heavily on three factors that are only loosely tied to the five ECQs: trust, credibility, and respect, which I call the “linchpins of success.” These linchpins, however, can be closely tied to emotional intelligence and character... More »

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