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From Making It Stick to Making It Last: How to Keep ROI and Results-Based Training Efforts on Track

Premium Content
Holly Burkett

Keeping a results-based evaluation and return-on-investment process on track is one of biggest implementation challenges for evaluation professionals. In many ways, its equivalent to training for a marathon. You start small with manageable goals, stretch your muscles, c... More »

Salvaging Customer Relationships Through Real-Time Learning

Premium Content
Priscilla Nelson

A corporate crisis of any kind puts a strain on customer relationships. Customers reactions range from providing a show of faith for the organization to having questions that need answering to deciding to end their relationship. Time is essential. Once a crisis strikes,... More »

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