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All Newsletter Listing

Spoke® Updates: Reporting Api and More Simplicity

Unboxed Technology

You asked. We delivered. The latest Spoke® release includes 6 new enhancements that all align with the core principles of the platform – simple, social, and engaging. More »

White Paper: Deliver a Better Customer Experience with Guided Selling

Unboxed Technology

According to Gartner, 89% of businesses plan to compete on the basis of customer experience by 2016. If you find yourself in that 89%, what is your plan to improve your customer experience and use it as a differentiator? Guided selling can help. More »

Training to Enhance Customer Experience

Utilizing new technology to enhance customer experience is always on the on the mind of any forward-thinking manager, but unless employees are trained to master these new tools, they can end up becoming a hindrance and frustration for customers, rather than a way to fac... More »

Customer Service: Hire for Traits, Not Efficiency

Regardless of the industry, great customer service is critical to overall success. More »

Build Skills with Live-Action eLearning Courses from Unboxed Technology

Unboxed Technology

Build skills by demonstrating what “great” looks like. Learners watch live-action, business-specific situations and answer quiz questions to help apply what they’ve observed. More »

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