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The China Challenge for Training and Development

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In our increasingly global economy, it isn't only the classic multinational corporation that copes with people and operations scattered across the globe. For many businesses, China has become a key supplier and manufacturing base, an important market for goods and servi... More »

Dealing With Difficult Issues In Training

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Terrence L. Gargiulo

Navigating through challenging waters while facilitating a training class is the kind of adventure that I have grown to enjoy. This is not to say that dealing with difficult issues in training is easy or that we can follow any ready-made formula for how to deal with the... More »

Using Your Website to Build Your Brand

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Wouldn't it be great if you could put the right words into the mouths of everyone who works for your companyfrom receptionist to sales representative to customer service representative to the person who actually delivers the service? Marketing and brand building would b... More »

Ready, Aim, Fire! Training the Financial Services Industry in Direct Marketing

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In a world where financial services clients are becoming inundated with marketing materials, the noise of such tactics often prevents your business from being heard. While direct marketing is subject to ridicule for its unwanted solicitations through the mail or by phon... More »

Time Management for Managers: Put Face-to-Face Interaction on Your To-Do List

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There is only so much time in a day. You can always make more money, but you cant make more time. Sure, these expressions seem like no-brainers, but do you honestly keep them in mind as you schedule your time? Time management is a popular catchphrase, one that has pract... More »

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