Human capital—encompassing talent, training, employee satisfaction, labor relations, and diversity—is a company’s most important intangible asset, and a key contributor to performance. Research has shown physical and financial accountable assets traditionally make up approximately 20 percent of the true value of an average organization, while more intangible assets, including human capital, strategic governance, stakeholder capital, and environment, account for the remaining 80 percent. "Human capital—especially employee satisfaction—is one of the key drivers of value creation in many sectors," said ING Investment Management's senior environmental, social, and governance specialist Nina Hodzic. "Happy employees are more engaged and loyal. Low turnover means that good employees stay and are more productive. This has, generally speaking, a positive impact on [a] company's performance long-term as it leads to higher expected future cash flows and lower risk.” Not surprisingly, training and development are two of the most effective ways organizations can boost employee satisfaction, particularly among millennial workers who are increasingly looking for meaningful work they can get behind with passion and purpose.