The word change is often whispered in the workplace with trepidation. Change can be disruptive, and the process of altering business practices will almost certainly be met with some resistance. This resistance can be assuaged, however, by carefully planning and managing the process. One of the most common change management practices centers around three concepts: preparation, management, and reinforcement. During the preparation phase, the scope of the project is fully articulated. Questions to ask include “Where are we now?” and “Where do we need to be?” The answers to these questions will help develop the eventual course of action. Once that groundwork is laid, leadership must manage the changes that need to be instituted. By investing in training and emphasizing transparency and communication, resistance can be mitigated during this process. Additionally, it’s important that the changes be made permanent through reinforcement. During this phase, leadership should identify and address deficiencies or problems in the new processes.