May 2017
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Want to Boost Engagement? Focus on Employee Experience

Thursday, May 4, 2017

According to a recent PricewaterhouseCoopers study, those employees who are most committed to and engaged with their organizations put in 57 percent more effort on the job and are 87 percent less likely to resign than employees who consider themselves disengaged. A similar Gallup study found that highly engaged workforces outperform their disengaged peers by 147 percent in earnings per share. However, that same study found that 87 percent of the global workforce is actively disengaged. So how are organizations working to turn this trend around? The answer is by focusing on employee experience, a broad, multifaceted concept incorporating elements of the employee life cycle, talent management, and human resources development. Employee experience, according to DecisionWise, is “the sum of the various perceptions employees have about their interactions with the organization in which they work. EX is the totality of an employee’s experiences, so it encompasses all of the narrower aspects of how an employee perceives his everyday life at the office, both good and bad.” Employee experience is broad in scope, but optimizing every touch point to improve organizational culture will boost engagement and, in turn, amplify the customer experience.

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