August 2017
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The Relationship Between Engagement and Experience

Friday, July 28, 2017

There’s a lot of talk about employee engagement and employee experience, but what do these concepts actually mean, and how do they work together to form a cohesive organizational culture? Years ago, employees were viewed as the means by which a company would make more products, more sales, and more money. However, the radical concept of engagement came about a few decades ago, when businesses started valuing and caring about their employees to make them more productive, and more likely to remain in the organization. The strategy behind his idea has been dubbed employee experience. Many feel the two concepts are at odds with one another, with experience phasing out engagement. This isn’t the case, however. For an organization to be successful, the two have to work in harmony. Employee experience, simply put, is the reality of what it’s like to work at a company. This is too vital to be left up to chance. Whether an organization has a hand in guiding experience or not, the experience will still exist. By taking it seriously, and designing an experience with employees, engagement working with experience will create an environment where employees truly feel valued.

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