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The Buzz

The Buzz features executive summaries of noteworthy articles on training, workforce development, e-learning and other topics of importance to talent development professionals. It is distributed every week to ATD members as an exclusive membership benefit.


Training to Enhance Customer Experience

Utilizing new technology to enhance customer experience is always on the on the mind of any forward-thinking manager, but unless employees are trained to master these new tools, they can end up becoming a hindrance and frustration for customers, rather than a way to fac... More »

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