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The Buzz

The Buzz features executive summaries of noteworthy articles on training, workforce development, e-learning and other topics of importance to talent development professionals. It is distributed every week to ATD members as an exclusive membership benefit.

 

Training Is Key to Customer Satisfaction

In our increasingly connected society, it’s important that organizations prioritize customer service. More »

Training to Enhance Customer Experience

Utilizing new technology to enhance customer experience is always on the on the mind of any forward-thinking manager, but unless employees are trained to master these new tools, they can end up becoming a hindrance and frustration for customers, rather than a way to fac... More »

Customer Service: Hire for Traits, Not Efficiency

Regardless of the industry, great customer service is critical to overall success. More »

Work-Life Integration

Years ago, the idea of “work-life balance” became paramount in the minds of business leaders. More »

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