You know something is wrong. The symptoms are evident - market share is declining, workforce turnover is too high, or product quality has slipped. Now a crisis looms. But no one can put a finger on the cause, let alone the solution. So what should you do?
Stand on one foot and close one eye.
Every organization has a dominant mindset, a conventional way of doing things. It takes shape mostly from years of repeating the same thoughts and actions. Eventually - as with standing on two feet and kee
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