This issue of TD magazine includes theme articles about the science of learning.
The challenging landscape we’re in is the new reality. It requires businesses to embrace new leadership and organizational development approaches in order to be successful. Recognizing emerging patterns will give leaders greater visibility about the future. This TD at Work will provide a framework and tools for doing so.
Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience.
Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center. Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions.
Turn your training vision into a workable, functional e-learning program. In this fully refreshed second edition, award-winning e-learning expert and technical educator Thomas Toth guides technology-hungry trainers through e-learning development—without the jargon. With brand-new chapters on mobile devices, learning management systems, and e-learning development software, Technology for Trainers illuminates the techniques and processes needed to build any technology-based learning solution.
Where do you see yourself five years from now? It’s important to consider where you want to go on your career journey, whether you’re currently in the job market or not. Mapping out a plan for your professional life will help you stay abreast of changes in your field and identify any tune-ups that might be necessary.
Along with a theme about customer service across federal agencies, the Summer 2015 issue of The Public Manager features an interview with OPM Director Katherine Archuleta about a new comprehensive, data-driven strategy that utilizes all the tools available to agencies to help the federal government attract, develop, and retain a talented workforce.
A host of new learning tools is at our fingertips, many of which can lengthen and strengthen the learning cycle and engage learners in completely new ways. This Learning Technologies collection will help you approach the new ways of learning and training from a strategic perspective.
This issue of TD magazine includes theme articles about management.
This issue of TD at Work will instruct on how to make sound decisions about which talent development strategies to pursue--ones that will provide the biggest benefit to your organization--by showing how to uncover stakeholder perspectives, optimize strategic alignment, and monitor your training effectiveness.
Have instructional design skills changed? What other skills are needed to be successful in the profession? The Association for Talent Development has partnered with the International Association for Continuing Education and Training and commissioned Rothwell & Associates to conduct Skills, Challenges, and Trends in Instructional Design.