Choose Language:

Please wait a few seconds while your cart is being loaded.

Login to see membership pricing and/or to see items you may have added using another computer or device

Please Wait...

To view or add items to your Wish List, please log in.

Not yet an ATD registered user? Click here to register.
Already registered? Click here to log in.

Call Center Training


Infoline Cover

Well run and effective call centers have a direct impact on any organization that provides a product or service. This issue gives you instructions on how to develop measurement criteria for your call center employees that match your organization’s goals and objectives. It discusses how to hire for attitude and train for skill by finding service-minded individuals who are able to learn an organization’s products, services and systems.


Format Member List





Become a member or login to save $2


Book Details

ISBN: 9781562862565

Pages: 20

Publisher: ASTD Press

Pub Date: May 2000

Formats: Paperback, PDF

Product Code: 250005

Please Wait

Please wait while we are getting your account information.