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How to Develop Training Quality Standards

By  Bruno Neal

In times of financial turmoil, learning and development departments are often the first to face budget cuts. In order to prove the worth of our services, we must be able to show that our products and services are of high quality, and are the best option for an organization, both financially and strategically. 

This Infoline will:

• Describe several methods to identify and measure quality, including the Baldrige principles, quality improvement cycle (QIC), and voice of the customer.
• Introduce key concepts and guidelines for quality improvement processes.
• Help identify whether products or services are below or above a pre-established quality standard.
• Provide suggestions on how to improve training quality.

 

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Author

Bruno Neal

 

Bruno Neal is a scholar and a learning and development authority. He has written dozens of articles on learning and development, two Infoline issues on Informal Learning and Quality in Learning and Development, and one TD at Work™ on Learning and Development in Healthcare. He is a Certified Professional of Learning and Performance (CPLP), and currently works as an L&D leader for Indiana University Health. He has been appointed to the 2010, 2011, 2012, 2013, 2014, and 2015 Board of Examiners for the Malcolm Baldrige National Quality Award, a judge of the 2011, 2012, 2013, 2014, and 2015 Association for Talent Development (ATD) BEST Award, and Chair of the award committee since 2014. 

Neal was awarded with the highly esteemed American Society of Training & Development BEST Award in 2009, and part of the team awarded with the same achievement in 2011. He also was awarded with the Champion of Learning Award Certification for his contribution to learning and professional development in 2011. In 2015, Neal received the Global Training & Development Leadership Award at the World Training & Development Congress in Mumbai (India) for his contributions to the international learning and development community.

Neal also serves as contributor for ATD’s T+D Magazine. In addition, he has spoken at ATD International Conference & Exposition, local chapters of ATD across the United States, Cancer Treatment of America, Training Magazine conference, the Training and Education chapter of the National Association of Electric Distributors (NAED), Medical Users Software Exchange (MUSE), and ATD’s Learn from the BEST conferences.

Book Details

ISBN: 9781562869526

Pages: 20

Pub Date: February 2014

Formats: Paperback, PDF

Product Code: 251402

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