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What's your strategy to remain competitive? Trainers realize that
recruiting the right people with the right skills and providing
them with great training is key to creating a great business. With
the arrival of measurement and return-on-investment calculations
for these key business activities comes the realization from
business professionals that performance management does make a
difference in profits, sales, and customer satisfaction. With a
company's need to recruit and keep the best talent, performance
management is its best strategy for remaining competitive in the
global marketplace in which employees have more choices than ever
before. Performance management is used to improve both personal and
organizational skills. Recruiting and Retaining Call Center
Employees illustrates the various ways employees can reach
their potential and thereby contribute to the bottom line, made all
the more profitable by creating stronger and more stable companies
that can offer higher wages and excellent benefit packages.
Combining theory with practical advice on training, recruiting, and
evaluating programs, this book provides the trainer with practical
models and guides. Plus, cases on process and technology provide a
full range of solutions in creating a call center that is well
ahead of the competition.
Editor: Natalie Petouhoff
Product SKU: 110114 ISBN: 978-1-56286-292-3
Pages: 240 pages Publisher: ASTD Press
Pub Date: 2001 Format: Softcover
Become a member or login to save $6
ASTD changed its name to ATD to meet the growing needs of a dynamic, global profession.
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