Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job.
The 10 Steps to creating spectacular customer service!
- Step 1: Identify Service Motivation and Mission
- Step 2: Define Great Service for Your Organization
- Step 3: Form Great Relationships
- Step 4: Build Trusting Relationships that Last
- Step 5: Use the Law of Attraction—Be Positive
- Step 6: Aggressively Solve Problems—the Bigger the Better
- Step 7: Recover from Mistakes Gracefully
- Step 8: Give Customers and Your a Break
- Step 9: Keep It Cool When Things Get Hot
- Step 10: Be Your Own Best Customer
See Maxine talk about both of her ASTD Press books!
Part of the ASTD 10 Steps series.