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111001_10_Steps_to_Successful_Customer_Service
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Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job.

The 10 Steps to creating spectacular customer service!

  • Step 1: Identify Service Motivation and Mission
  • Step 2: Define Great Service for Your Organization
  • Step 3: Form Great Relationships
  • Step 4: Build Trusting Relationships that Last
  • Step 5: Use the Law of Attraction—Be Positive
  • Step 6: Aggressively Solve Problems—the Bigger the Better
  • Step 7: Recover from Mistakes Gracefully
  • Step 8: Give Customers and Your a Break
  • Step 9: Keep It Cool When Things Get Hot
  • Step 10: Be Your Own Best Customer

    See Maxine talk about both of her ASTD Press books!

Part of the ASTD 10 Steps series.

Book Details
ISBN: 9781562865900
Pages: 192
Publisher: ASTD Press
Publication Date:
Formats: Paperback, PDF
Product Code: 111001
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