10 Steps to Successful Strategic Planning

Susan Barksdale has been a consultant to numerous large corporations for the past 12 years. Prior to this she managed training and consulting departments for two financial consulting firms. She holds both graduate and undergraduate degrees from the University of Wisconsin. Before entering the workplace learning and performance field in 1979, she was a psychotherapist working in a major medical center and in private practice. Barksdale has taught a number of communication and behavior management courses at the University of Wisconsin-Milwaukee.

Teri Lund has been an external consultant for the past nine years. Previously she held training and performance improvement management positions for Barclays Bank, Kaiser Permanente, and Sealund and Associates. She has a bachelor of science degree in education from Montana State University and a master’s degree in international business and finance from New York University. Lund has in-depth experience in implementing performance improvement strategies, such as computer-based and alternative delivery to classroom training, and is a recognized leader in the area of technology and its impact on learning and performance improvement.