Lead With Your Customer goes beyond corporate culture and customer satisfaction, and provides a complete roadmap to achieving permanent excellence in your organization. This is a real-world, sustainable process of improvement—not just a flavor-of-the-month business technique—that shows you how to apply the world class excellence model (developed at the Walt Disney Company) to transform your business.
This is a book about people, what makes them tick, and how understanding them can guide you to success. You'll learn from the stories of CarMax, Marriott, Apple, Wal-Mart, and of course, the Walt Disney Company.
If you're ready to create real change and build a solid foundation for world-class excellence, then you're ready to Lead With Your Customer.