In response to chapter requests for clarification of what support chapter leaders can expect from ATD, a team of chapter leaders, National Advisors for Chapters (NAC), and chapter services staff outlined the Commitment to ATD Chapters (COACH) to parallel the Chapter Affiliation Requirements (CARE).
Chapter leaders evaluate the six COACH categories through the annual Chapter Leader Survey. COACH defines ATD's responsibility to local chapters across six different areas:
3) Customer Service
6) Operational Support