NEBRASKA CHAPTER: Best Practices for Membership Engagement Through LinkedIn
SUMMARY: The chapter aimed to extend its reach on LinkedIn and build a social media following of its membership base and beyond. Because each channel is unique and requires its own strategy to maximize engagement, different tactics were built around the company page, group, and personal LinkedIn accounts for the chapter. Furthermore, targeted messaging on each page generated different conversations that varied the published content. Because LinkedIn is a main driver to the chapter’s website, the chapter believes this approach enables them to reach more people and deliver more relevant content.
CENTRAL PENNSYLVANIA CHAPTER: Networking Through Nonprofit Partnership
SUMMARY: Based on feedback from the chapter’s annual member survey, members suggested partnering with nonprofit organizations for a volunteer and networking opportunity. The board worked with the Central Pennsylvania Food Bank to set up an event that provided both organizations exposure to community members. Fifteen people participated in the two-hour event, and the chapter provided refreshments.
- Central Pennsylvania - SOS Submission Form
- Central Pennsylvania - Event Testimonials
- Central Pennsylvania - Event Ad
- Central Pennsylvania - Event Picture #1
- Central Pennsylvania - Event Picture #2
- Central Pennsylvania - Event Picture #3
CUYAHOGA VALLEY CHAPTER: Partnering with the ATD Greater Cleveland Chapter
SUMMARY: The Cuyahoga Valley and Greater Cleveland chapters created a partnership five years ago where they co-host at least one joint event per year. The meeting is generally a larger event with more impact that allows the smaller chapter to bring some high-quality speakers to their membership base. The partnership also allows chapter members from either chapter to participate in both groups activities throughout the year.
HAWAII CHAPTER: Our Learning Voyage!
SUMMARY: Over the years, the chapter found that free and low-cost learning programs were inadvertently creating a situation in which members could register then opt to not attend without consequence. This policy negatively impacted facilitators and room costs and limited the amount of networking opportunities for members who did attend. The board chose to reward those who attended by creating a map with 12 learning programs on it, each with a direct tie to an ATD area of expertise (AOE). It visually displays the voyage from learning program to learning program for the year. In addition to a stamping feature to encourage attendance, the map was posted on the chapter website so every member would be encouraged to attend events. Members who received seven or more stamps were entered into a drawing for a free annual Hawaii Chapter membership for themselves and a colleague of their choice, a $110 value.
PIKES PEAK CHAPTER: Bringing ALC to Pikes Peak ATD Members
SUMMARY: To bring information from the 2017 ATD Chapter Leaders Conference (ALC) back to the chapter and deliver conference value, the chapter leaders who attended created a web-based compilation of information using Storify. The conference Storify shared key points from each session with chapter members who did not attend and demonstrated value of attendance at ALC to prospective board members. The Storify increased the chapter’s Twitter reach and momentum during and after the conference as well as spurred new programming ideas for next year.
KANSAS CITY CHAPTER: Orientation and Engagement
SUMMARY: To improve member engagement and increase retention, the chapter created an ambassador program to assist new members with assimilating into the chapter through personal welcomes done by phone or in person. During the welcome visits or conversations, the ambassador introduced new members to the benefits of membership, connected them with other members with similar interests, and shared volunteer opportunities. In addition, new members were given an opportunity at the monthly meetings to introduce themselves. The program is supported by a team of four volunteers and one director. Because of the program, new member engagement has increased through greater attendance at events and increased interest in volunteering for committees. Since 2016, the chapter has reached out to more than 100 new members.
- Kansas City - SOS Submission Form
- Kansas City - Ambassador Program Information
- Kansas City - ATD Benefits Information
- Kansas City - Initial Email Template
- Kansas City - Second Email Template
MARYLAND CHAPTER: Engaging Through Open Board Meetings
SUMMARY: To encourage more engagement from chapter members, the board opened its meetings to members. The chapter moved its monthly board meeting to a weekend day and extended the time allotted. The board sent out invitations to members to attend. This open invitation allowed members to see what happens behind the scenes and encouraged volunteerism. From the initiative, the chapter filled two board positions with members that attended the board meeting.
FLORIDA SUNCOAST CHAPTER: Read Between the Wines
SUMMARY: At each of the monthly events, the chapter gives away a speaker-selected book that the winner can grow from through reading and a basket with two bottles of wine. The giveaway helps promote the profession while making it fun. The chapter collects attendees' business cards, and the speaker randomly selects a card to identify the “Read Between the Wines” winner. The speaker gets to keep the business cards for networking and/or for possible prospecting. Anecdotal feedback from both speakers and attendees shows that all parties enjoy the initiative.
CASCADIA CHAPTER: Partnership with UMU
SUMMARY: Through a partnership with UMU, the Cascadia chapter has offered just-in-time evaluations and on-the-spot polling capability for a variety of functions including their annual conference, monthly programs, and member meetings. The chapter engages speakers ahead of time by asking for three questions to add to the program as an initial survey. As participants enter, they can login using instructions on tent cards on each table and provide their answers to the questions. The board members also set up opportunities for “organic” Q&A, as well as a post-event evaluation. As a bonus, the chapter promotes its Chapter Incentive Program (ChIP) code by using it as the password for everyone to log on!
- Cascadia - SOS Submission Form
- Cascadia - Job Aid for Board Members
- Cascadia - Tent Card with Instructions
- Cascadia - UMU & ATD Cascadia Flyer
CENTRAL INDIANA CHAPTER: Member Engagement Punch Cards
SUMMARY: To engage members more and connect them with the chapter, the board created a punch card incentive system. Members can fill in their cards by attending programs, volunteering, and bringing guests. At the annual conference, everyone who has filled all 12 spaces on the card is entered into a raffle for a high-dollar prize such as an ATD Certificate course. The chapter made it easy for everyone to participate and has received positive feedback.
ROCHESTER CHAPTER: Adjusting Fees to Increase Membership Participation
SUMMARY: The Rochester Chapter Board decided to create a membership bundle that included program registration rates in the price of its annual membership. This change in membership structure was driven in response to member feedback. By bundling membership and program registration into one price, the board attempted to remove any barriers for members or potential members to attend regular chapter meetings. Due to the restructuring efforts, the chapter increased its membership by 125 percent.
ROCHESTER CHAPTER: Adding Membership Value With a Small and Mighty Team
SUMMARY: After attending the ATD Chapter Leaders Conference (ALC), a member of the board brought back a strategic planning tool. The board used this tool to review the chapter’s current practices and identified areas for improvement. The team looked at everything the chapter was producing through a lens of how it adds value for the members, promotes community engagement, and increases the chapter’s operational focus. The board underwent this process in a strategy meeting, which helped the board become more organized and design ways to communicate more effectively with the chapter members.
CENTRAL PENNSYLVANIA CHAPTER: On-Demand New Member Orientation
SUMMARY: The chapter, working with a local college, brought in an intern to develop an online new member orientation program. The project gave the intern experience with asynchronous, online learning development and working with the local chapter. The chapter purchased a two-month license for Captivate to develop the orientation at a cost of $59.95. The effort provided new members an immediate orientation to the chapter and relieved the VP of Membership to focus on other initiatives as opposed to conducting regular orientations. Through this process, the chapter learned that it takes time to incorporate the learning into Wild Apricot to make it available to members, and would allot more time for this phase in the future. The orientation is set to be updated on a two-year cycle.
FLORIDA SUNCOAST CHAPTER: Name Badges
SUMMARY: The chapter partnered with a local printing/engraving business to provide professional name badges to all members within three days of joining the chapter. The name badge cost is included in the membership price. In the new member application, the member identifies what information they want printed on the badge. New members are presented their badge and welcomed to the chapter at the next professional development event. Annually, members who do not pick up their badge will receive it in the mail. The chapter is not taking on any cost for this initiative, and members love wearing their badges to other events outside of the chapter. The chapter has gained additional members from the free advertising.
CENTRAL INDIANA CHAPTER: Engagement Through New Member Orientation
SUMMARY: To streamline the process a new chapter member experiences after joining, the Vice President of Membership and President-Elect developed a New Member Orientation Program to complement the informal welcome new members received upon joining the chapter. New members who joined in the past six months are invited to attend the orientation. The chapter currently offers the formal session twice per year immediately following a chapter event, which is promoted through the monthly newsletter, social media, and in person. It has increased monthly programming, specifically with new members and the chapter has seen that new members have become involved quicker with chapter committees and volunteer/leadership roles.
BIG SKY CHAPTER: Partnering With Businesses to Improve Engagement
SUMMARY: Montana is a large state, but is ranked 44th in population. Because of this, the Big Sky Chapter is targeting the professionals in the entire Big Sky region, which includes all of Montana, northern Wyoming, western North and South Dakota, and northern Idaho. By working with First Interstate Bank, the chapter can connect through a web conferencing system to involve all members from anywhere. As a result of members being able to connect to meetings without the need to drive to Billings, Montana, chapter membership doubled in less than a year.
CENTRAL INDIANA CHAPTER: New Member Welcome Postcard
SUMMARY: The chapter created a branded postcard with a special message from the chapter’s board of directors. This postcard is signed by each board member and sent to new members within the first month of their membership to welcome them to the chapter and extend an open invitation for frequent communication among the board, volunteers, and membership. Eight months after implementation, the chapter has seen a 13 percent increase in new members. The chapter also implemented a new member orientation on a quarterly basis.
LOS ANGELES CHAPTER: My Story
SUMMARY: The chapter created a video that was shown at its talent development conference. The purpose of the video was to reinforce the chapter’s local presence, because building relationships and being part of a local network can help develop careers. The chapter received excellent feedback from the participants at the conference and several guests told the board of directors that they were emotionally moved by watching the video because they could relate to the story. Additionally, the video illustrates how being part of a nonprofit professional organization can help career growth and personal fulfillment. Overall, this video aided in the chapter’s value proposition.
NORTHERN ROCKIES CHAPTER: Attracting Attendees at After-Work Networking Events
SUMMARY: ATD Northern Rockies implemented after-work networking events at local craft breweries in an effort to generate excitement and increase attendance at the chapter’s social events. The breweries provide an in-kind donation of beer, non-alcoholic beverages, and meeting space making it free for the chapter to provide this opportunity to its members and prospective members. These events serve as a revenue stream for the chapter as there are no expenses associated with the event. The networking events were also beneficial for succession planning as the chapter recruited two people to serve on the board of directors due to the opportunity to have one-on-one conversations with interested volunteers.
CASCADIA CHAPTER: Membership Cards
SUMMARY: The chapter developed a process to send out membership cards to new members on a monthly basis. The cards include the member’s name and membership end date in addition to the chapter’s logo and contact information. Although new members receive a welcome email from the chapter, the cards add a personal touch.
CASCADIA CHAPTER: Name Badges Showing Member Status
SUMMARY: The chapter created various designs of name badges to recognize chapter members at events. The effort is another way to publicly support, acknowledge, and appreciate its members.
CENTRAL PENNSYLVANIA CHAPTER: Developing an ATD Chapter Map for Pennsylvania
SUMMARY: To facilitate networking, the Central Pennsylvania Chapter desired to show from which counties in the state its members reside as part of the chapter’s new member orientation program. The Vice President of Membership contacted her counterparts at the other Pennsylvania chapters for assistance. After information gathering was complete, one of the chapter’s members with strong graphic design skills volunteered to assist with the map’s design. When the map was finalized, the image was posted on the chapter’s website and shared with fellow chapter leaders in the state.
SOUTHEASTERN VIRGINIA CHAPTER: Improving SEVA Visibility and Value
SUMMARY: After taking office, the chapter’s president noticed a continuing decline in chapter membership. To address this trend, the board focused on identifying ways to increase membership without spending any money. The board overhauled the website incrementally to increase its visual appeal and provide more up-to-date information to chapter members and prospects. As a result of its efforts, the chapter now has two monthly supporting sponsors, a growth in membership, and more members visiting and engaging with the website.
NORTH ALABAMA CHAPTER: Partnership with Local University - Legacy Christian University
SUMMARY: The North Alabama chapter partnered with Legacy Christian University (LCU) to obtain a 10% tuition discount for local chapter members. In return the chapter offers three free luncheon meetings to an employee of the college in 2016. Additionally, LCU is able to market its program offerings three times during the year at chapter meetings. This partnership has increased awareness and visibility of the chapter, while offering the members an additional and valuable benefit.
CENTRAL OKLAHOMA CHAPTER: Program Engagement and Membership Value Focus Aligned with ATD Re-branding
SUMMARY: The Central Oklahoma Chapter increased member engagement and recruitment by focusing on membership value. The chapter used surveys to gather member data and used the information to realign its programming, resources and communications with the needs of its members.
GREATER DETROIT CHAPTER: Member of the Month
SUMMARY: The Greater Detroit Chapter established a monthly member profile shared online via the chapter's blog and other social media channels. The purpose of the profile is to recognize and appreciate chapter members, facilitate networking connections among our chapter members, and encourage non-members to join the chapter.
CHARLOTTE CHAPTER: Volunteer Fair
SUMMARY: The Charlotte Chapter Board of Directors recognized the need for more resources to help effectively manage the chapter. The board also believed having members actively participate in chapter activities would increase the likelihood of their renewing and provide “bench strength” for future board roles. To address these the needs, the chapter created a Volunteer Fair held during the networking portion of a regular chapter meeting. The fair resulted in ten new committee members enlisting to help support the chapter.
CHARLOTTE CHAPTER: Chapter Ambassadors Program
SUMMARY: To attract and retain members, the chapter desired to create a reputation of being a warm and welcoming chapter through the Ambassador’s program. Duties of the ambassadors include greeting new members and guests as they arrive at chapter meetings, uncovering why they chose to attend the event, and assisting them in connecting with members and chapter resources. The ambassador group also designs ice breaker activities for each meeting that help members to learn more about each other and add fun to networking.
SAN ANTONIO CHAPTER: Checklist for Volunteers
SUMMARY: In an effort to ensure the smooth flow of their events, the San Antonio chapter created a checklist to guide event planning and guarantee the completion of task items.
BATON ROUGE CHAPTER: Volunteer Recruitment
SUMMARY: The Baton Rouge Chapter traditionally experienced high involvement from board members, but had few consistent non-board volunteers. To help encourage and promote volunteer opportunities within the chapter, chapter leadership decided to identify and promote specific volunteer opportunities within the chapter. The chapter developed a Volunteer Opportunity Information Sheet, which describes the opportunity, outlines realistic time commitments required for the opportunity, and aligns the opportunity with competencies that are used.
CHICAGOLAND CHAPTER: Student Giveaways
SUMMARY: The chapter implemented a new member orientation to ensure that new chapter members were aware of all the local benefits. This process ensures that all their new members are engaged from day one.
CENTRAL NEW YORK CHAPTER: Member Orientation
SUMMARY: The chapter implemented a new member orientation to ensure that new chapter members were aware of all the local benefits. This process ensures that all their new members are engaged from day one.
- Central New York - SOS Submission
- Central New York - New Member Orientation PowerPoint
- Central New York - New Member Welcome Packet
- Central New York - Orientation Evaluation
GREATER CLEVELAND CHAPTER: Chapter Points Program
SUMMARY: To encourage volunteer engagement, the chapter instituted a Chapter Points program four years ago. Members earn points for attending programs, volunteering for different committees or sponsoring events. At the end of the year, the top five volunteers are recognized with certificates and tokens. The volunteer who has accumulated the most points during the year is awarded a certificate that can be redeemed for any ASTD certificate or education program.
- Greater Cleveland - Chapter Points Submission
- Greater Cleveland - Chapter Points Program Overview
- Greater Cleveland - Chapter Points Tracking Grid
GREATER CHATTANOOGA CHAPTER: 99 Seconds
SUMMARY: The chapter implemented programming that engaged members to help illustrate the value of active participation at the local and national levels. Using the popular "99-seconds" format, they programmed a chapter meeting that featured members sharing the value of their participation.
MIDLANDS CHAPTER: Identifying Volunteers
SUMMARY: The Midlands Chapter shared their best practice methods of identifying quality volunteers to serve in chapter leadership positions. This process addressed the need that board directors and committee chairs regularly had when trying to increase the chapter’s volunteer pool each year.
CHARLOTTE CHAPTER: Virtual Guest Pass Program
SUMMARY: The Charlotte chapter budgeted to allow each member to potentially bring one guest to any chapter program during the year. This was a marketing effort toward member recruitment.
CENTRAL MISSOURI CHAPTER: Member Recognition
SUMMARY: In an effort to recognize members the chapter decided to spotlight members in its chapter newsletter. By spotlighting members, it brings awareness to the rest of the chapter about who the chapter consists of, what they do, where they word, and diversity within the chapter. This effort also increased chapter membership loyalty.
RESEARCH TRIANGLE CHAPTER: Munch & Mingles (No-Cost Networking)
SUMMARY: Munch & Mingles are easy to coordinate events which are free to members; the only cost is name tags. Since you don’t have to reserve a meeting space, you don’t have to be concerned about registration, venue/meal costs or other logistics. We invite members and non-members to attend this event. Many needs are addressed by these events such as the recruitment of new members.
- Research Triangle Area – SOS Submission Form
- Research Triangle Area - M&M Event Mailer
- Research Triangle Area - M&M Logo
- Research Triangle Area - M&M Save the Date
- Research Triangle Area - Event Sign
CENTRAL OHIO CHAPTER: New Member Orientation Lunch
SUMMARY: The executive board members recognized that it may be difficult for a new member to feel included into an existing group or organization. The Membership Management team came up with the idea of developing and facilitating a member orientation program.
CHATTANOOGA CHAPTER: Chapter Membership Directory
SUMMARY: The Chattanooga chapter began documenting and saving all relevant chapter member contact information into one platform. This allowed for ease of contacting these training professionals.
RESEARCH TRIANGLE AREA CHAPTER: Member Value, Engagement, & Development
SUMMARY: During 2006 the Research Triangle Area chapter experienced a decline in membership by 13% and decided to focus efforts on increasing value, engagement and development of members as a way to retain existing members and attract new members.
SPRINGFIELD/BRANSON CHAPTER: Business Cards
SUMMARY: The chapter added meeting information (time, location, map, web URL) to back of chapter leadership business cards. On front of card, they added "Attend one meeting free with this card."
CENTRAL INDIANA CHAPTER: VIP (Very Involved Person) Bucks!
SUMMARY: The VIP Bucks program was developed to encourage participation in chapter events, especially participation in committees. Members can use their VIP Bucks to bid on silent auction items at events and pay for monthly programs.
- Central Indiana - SOS Submission Form
- Central Indiana - VIP Bucks Tracking Sheet
- Central Indiana - Volunteer Bucks
- Central Indiana - VIP Bucks Sample
EASTERN PENNSYLVANIA CHAPTER: Eastern Pennsylvania Store
SUMMARY: The Eastern Pennsylvania store allows the chapter to offer members logo merchandise specific to their chapter. There are no upfront costs, and the chapter chooses the percentage at which to markup items, and receives a monthly check for earned revenue. The store has proven to be a great way to increase chapter pride and visibility while adding revenue to the chapter.
MIDLANDS CHAPTER: Admit One Guest Pass
SUMMARY: The Midlands Chapter posted a “guest pass” on their website for prospective members to attend a free meeting. After meetings, the chapter follows up with prospects that use the passes and has experienced a 38 percent conversion rate of pass users becoming members.