Top
1.800.628.2783
1.800.628.2783
Chapter Leader Community (CLC)
Section Map

Administration

Administration

HOUSTON CHAPTER: Past President Engagement

SUMMARY: The chapter assigned the responsibilities of the sponsorship committee chair position to the past president with the intent of improving the relationship between and increasing the commitment of sponsors to the chapter. The shift provided consistency as relationships formed during the president’s tenure would continue to be nurtured. The chapter also designed the role so that the president elect would partner with the past president allowing for mentorship. As a result of the change, many past presidents remain engaged with the chapter and continue to volunteer for either the chapter or for ATD national committees.

YEAR: 2018

NEBRASKA CHAPTER: Creating a Director of Partnerships

SUMMARY: The Nebraska Chapter created the director of partnerships role to focus on developing targeted partnerships and maintaining relationships with sponsors. The position is nestled into the marketing communications area and serves to develop relationships and bring in new partnerships for the chapter and events. The chapter’s 2018 conference was the first large-scale event for which the chapter garnered partnerships, and it profited over $18,000, allowing the chapter to keep the cost down for attendees.

YEAR: 2018

CENTRAL FLORIDA CHAPTER: Chapter Elections in a Digital Box

SUMMARY: To streamline chapter elections and keep members informed and involved in the process, the chapter used the collaboration portal, Moxtra. The chapter formed a virtual nominating committee and used the platform to distribute details and hold virtual meetings. The chapter also used Moxtra to hold elections, empowering chapter members with more information on the election process and giving them a deeper look into the operations of the chapter. After the committee approved the election results, a full summary was provided to members. The implementation of Moxtra addressed the need to conduct a critical part of chapter business more efficiently by providing more flexibility to the nominating committee members who were vetting the candidates.

YEAR: 2018

BATON ROUGE CHAPTER: The Way We Were: Capturing and Archiving Your Chapter’s History

SUMMARY: The chapter has records dating back to 1998 that needed to be reviewed for archiving, indexing, and retention purposes. The chapter secretary undertook the task of reviewing the records, deciding what was necessary to keep, and devising a strategy for storage, indexing, naming, and searching purposes. A team was put in place to track down the chapter’s history and create a repository of records.

YEAR: 2018

SACRAMENTO CHAPTER: Creation of Volunteer Coordinator Position

SUMMARY: The chapter board asked one of its repeat volunteers to serve as volunteer coordinator. As the volunteer coordinator, the person is responsible for keeping a running list of volunteers, recruiting and organizing new volunteers, and sending thank you emails. The board created the new position and started introducing her at the monthly meetings. Since she has been in the position, she has become the face of the volunteer program and has added a personal touch that has gone a long way with the members. The position worked out so well that the person is now transitioning to a voting member of the board as the Director of Programs. Because of this effort, there has been an increase in volunteers, a steady rotation of volunteers, and an organized process in place. The membership is more engaged, and the chapter has gained more publicity.

YEAR: 2017

ROCKY MOUNTAIN CHAPTER: G Suite for Nonprofits

SUMMARY: To save about $170 monthly, the chapter moved board emails from GoDaddy to Google Suite (G Suite). A third party, Tech Soup, contacted the chapter to verify its nonprofit status on behalf of Google. Once the chapter was set up, it realized a full suite of free tools to use. The chapter has continued to discover more tools provided by G Suite it can use to manage chapter operations including forms, surveys, and other communication tools. The vice president of finance has started reviewing the chapter’s paid products and services to determine if there is a free or reduced price for nonprofits. The money saved will go back to the chapter through member initiatives.

YEAR: 2017

LOS ANGELES CHAPTER: Volunteer Tab in Wild Apricot

SUMMARY: The chapter created a “Volunteer Only” tab in Wild Apricot with subsections titled by each topic. The chapter implemented a system to designate who receives access to each section, and uploaded documents and historical information to each tab. This system compiles all resources and tools in one location and reduces email congestion and duplication of documents. At each meeting, the chapter shows documents from the volunteer tab instead of recreating PowerPoints.

YEAR: 2016

CHATTANOOGA AREA CHAPTER: CARE Update

SUMMARY: With the President-Elect as the designated board member responsible for CARE, the chapter dedicates time at each board meeting for a CARE update, a review of the CARE checklist, and any additional CARE items that require discussion. This practice recognizes CARE as a central part of the chapter’s business, and as a result, the chapter is on track to meet its goals.

YEAR: 2016

LOS ANGELES CHAPTER: Succession Planning Program

SUMMARY: The chapter developed a process to fill the role of manager for different committees working under a chapter officer with executive voting powers. All chapter volunteers were interviewed by a minimum of two chapter officers, including the president. Interviews were conducted by phone to assess skills and motivational fit. Selected candidates were then invited to the in-person board meeting to meet the rest of the board. For succession planning purposes, a manager can be promoted to director and a director to a vice president as the volunteer serves more terms on the board. This incentive educates and trains newer volunteers in a progressive manner, and recognizes those that continue their service on the board. The program has resulted in a targeted selection of volunteers that are ready to take on the responsibilities of their roles and better prepared to be successors.

YEAR: 2016

BAY COLONIES CHAPTER: VP Strategy Role for Past President

SUMMARY: The chapter identified a need to leverage the ATD experience in the chapter. A chapter leadership role was created to focus on onboarding and coaching new board members, identifying network and liaison opportunities with ATD, planning and facilitating the annual strategic planning effort, supporting the annual CARE submission, and ensuring that the mission, vision and values are upheld. The position is perfectly suited for a former past president, who is interested in continuing in a leadership role with the chapter.

YEAR: 2016

PIKES PEAK CHAPTER: Process for Sponsorship/Partnership

SUMMARY: The chapter designed and implemented a process to increase sponsorships and partnerships. The board felt that developing relationships within the community would lead to increased visibility in the community and enhance the chapter’s overall success. As a result of the chapter’s focus on these relationships, the chapter acquired three sponsors, seven partnerships, and $900 in financial gains.

YEAR: 2016

VALLEYS OF VIRGINIA CHAPTER: Recovery From Loss of Nonprofit Status

SUMMARY: After losing its tax-exempt status in 2010 for failure to file its taxes for three consecutive years, the chapter succeeded in reinstating this status with the IRS five years later. Through the process, the chapter learned the importance of transparency, documentation, and accurate financial reporting. With perseverance and diligence, the chapter’s 2014 and 2015 boards put the chapter back on the right track.

YEAR: 2016

FLORIDA SUNCOAST CHAPTER: Speak Easy - Taking the Pain out of the Speaker Selection Process

SUMMARY: The right speaker with the right content delivered the right way to an audience can measurably increase sales, performance, and customer satisfaction while simultaneously improving profits and expanding engagement. For this reason, the chapter created an online speaker proposal form that allowed the chapter to obtain all of the necessary information on a session to properly review, vet, and approve quality speakers. The form resulted in the first speaker who went through the process receiving exemplary marks on the post-meeting survey with a relevant and engaging topic that fell within The ATD Competency Model.

YEAR: 2016

NORTHEAST WISCONSIN CHAPTER: Changing Venues and Improving the Community

SUMMARY: The chapter moved its programming and board meeting venue from a local hotel to a local nonprofit organization, the Goodwill, in order to reduce its costs from approximately $4,000 to $1,000 per year. By reallocating these costs, the chapter is better positioned to achieve its 2016 focus of bringing its members more valuable learning programs with a strategic focus that involves both local and national talent. Additionally, the new location provides the community with an increased awareness of the Goodwill’s mission, and has resulted in members bringing items to donate to the chapter’s events.

YEAR: 2016

NORTHEAST WISCONSIN CHAPTER: Key Takeaway From Chapter Leader's Conference

SUMMARY: The chapter’s current president attended the ATD Chapter Leaders Conference (ALC) as president-elect with the goal of learning how other chapters operate. The chapter leader attended a session covering board structure, and learned about a specific chapter’s board that was comprised of VPs who had voting rights and non-voting, director-level positions who reported to board members. The chapter desired to focus more on membership, programs, and communication, but felt this was too much for the board to handle it on its own. By creating these new director positions, the chapter created new volunteer opportunities, developed a leadership pipeline, and reduced the workload of the chapter board.

YEAR: 2016

DETROIT CHAPTER: Strategic Plan Process

SUMMARY: The chapter developed and executed a strategic planning process. This process resulted in a completed strategic plan with four distinct and defined key result areas and corresponding goals, a membership communication piece, focus areas and goals for each Vice President, specific criteria and review processes of how the chapter is lead and meeting its mission statement.

YEAR: 2016

FLORIDA SUNCOAST CHAPTER: Developing a Culture of Sharing our Success (SOS)

SUMMARY: The chapter has created a culture of SOS. The 2016 chapter President requested that each board member review the SOS submissions on td.org/sos and report back to the board on two to three SOS submissions that the chapter could implement. Both chapter leaders and chapter members have directly benefited as a result of implementing the various best practices from several SOS submissions

YEAR: 2016

UPSTATE SOUTH CAROLINA CHAPTER: Phenomenal Collaboration and Partnership Contributes to Community Workplace Development

SUMMARY: The University Center of Greenville (UCG), a chapter sponsor of the Upstate SC Chapter, provides chapter office space, equipment, plexi-glass signage, banner flags, and more as part of its partnership with the chapter.

YEAR: 2015

SOUTHEASTERN WISCONSIN CHAPTER: RFP Process for Association Management and Website Transition

SUMMARY: In an effort to improve member services, provide more self-service capabilities for its leaders, and reduce operational expenses, the chapter recruited a new association management company and launched an improved website with a member management system.

YEAR: 2014

NORTHEAST WISCONSIN CHAPTER: Going Green with Meeting Announcements

SUMMARY: The chapter moved from paper handouts detailing upcoming events, bios for members of the board, and important information available via the website to a rolling PowerPoint presentation.

YEAR: 2014

SOUTHEASTERN WISCONSIN CHAPTER: Chapter Dashboard

SUMMARY: The chapter desired to make their collected data actionable and make more evidence-based decision making. By identifying Key Performance Indicators, the chapter developed a dashboard that makes it easy for the board to track these items on a historical basis.

YEAR: 2014

METRO DC CHAPTER: New Director Orientation

SUMMARY: To address the challenge of having to onboard new board members in a relatively short time, the chapter developed a formal board orientation. The program helped ensure that all board directors received consistent messaging about the chapter culture, norms, expectations, and that they could sufficiently navigate within the chapter's critical software applications.

YEAR: 2014

KENTUCKIANA CHAPTER: Kentuckiana Chapter Rejuvenation

SUMMARY: With the chapter on the brink of collapse, the remaining chapter leaders went back to the basics of running a chapter by focusing on the elements in the CARE process to build a new foundation for the chapter and allowing chapter membership to grow exponentially.

YEAR: 2014

HOUSTON CHAPTER: Launching a Leadership Council

SUMMARY: The Houston Chapter created a leadership council consisting of senior leaders within the learning and development community, who work as advisors in setting strategy for the local chapter.

YEAR: 2014

NIAGARA FRONTIER CHAPTER: President's Meeting

SUMMARY: The chapter's president-elect, president, and immediate past president began meeting a few days prior to the chapter's board meeting to discuss the meeting agenda, chapter and board issues, and any additional items of importance to the chapter president. The informal meetings provide an opportunity for the past president to serve as consigliore to the president, and for the president-elect to acclimate to the role of president prior to taking office.

YEAR: 2014

GREATER CLEVELAND CHAPTER: One-For-All Business Cards

SUMMARY: The chapter created one business card to be used by all board members. The card includes the chapter's office and website information on the face of the card, and each of the board members' names, chapter emails, and phone numbers on the back.

YEAR: 2014

CENTRAL IOWA CHAPTER: CARE Calendar

SUMMARY: The chapter devised a calendar to focus on Chapter Operating Requirements (CORE) throughout the year and to simply the year-end submission process.

YEAR: 2013

LOS ANGELES CHAPTER: Use of Next Level Tool to Set 2013 Goals

SUMMARY: After operating for years with an informal infrastructure, the Los Angeles Chapter desired to function more like a business and build a solid foundation that would last for future leaders. To assist with strategic planning and 2013 goal setting, the chapter relied on the Next Level tool to identify the chapter's strengths and weaknesses and focus its efforts for the year.

YEAR: 2013

CENTRAL OHIO CHAPTER: Chapter Operating Procedure and Leadership Handbooks

SUMMARY: In an effort to decrease the learning curve when leaders step into new positions and to improve administrative continuity, the Central Ohio Chapter codified the chapter's operating procedures and respective board position responsibilities into a guidebook for easy reference.

YEAR: 2013

NEW YORK METRO CHAPTER: Succession Planning Process

SUMMARY: After facing repeated challenges filling critical board roles, the New York Metro Chapter took a proactive approach to its succession planning efforts by creating and implementing a process that focused on the early identification and development of future leaders.

YEAR: 2013

BATON ROUGE CHAPTER: Board Leader Onboarding Binder

SUMMARY: The Baton Rouge chapter leaders compiled a binder containing important local and national resources to facilitate the onboarding process and maintain the institutional knowledge between outgoing and incoming board members.

YEAR: 2013

GREATER CHATTANOOGA CHAPTER: Wild Apricot Certificate of Attendance

SUMMARY: The chapter received requests for proof of attendance at monthly meetings for attendees to demonstrate personal/professional growth to their employers. The chapter modified a Wild Apricot template to look like a certificate, which is emailed to all meeting attendees automatically after each event.

YEAR: 2013

MARYLAND CHAPTER: Leveraging Wild Apricot to Identify Volunteers

SUMMARY: The Maryland Chapter included a question on their membership application that asks new members if they are interested in being contacted about serving as a volunteer for the chapter. Using Wild Apricot, chapter leaders set up a query that quickly identified all members who answered “yes” so they could be followed up with immediately.

YEAR: 2012

GREATER BOSTON CHAPTER: Chapter Operational Plan

SUMMARY: The chapter leaders at the Greater Boston Chapter put together a great guide on how to create your chapter's operational plan.

YEAR: 2012

CENTRAL IOWA CHAPTER: Chapter Leader Onboarding Blog

SUMMARY: The chapter leaders at the Central Iowa Chapter created a blog to onboard new board members. As a way to keep their institutional knowledge from being lost from year to year, the resources for new board members are now all available online via the blog.

YEAR: 2012

SAN DIEGO CHAPTER: Risk Management

SUMMARY: The San Diego chapter created a form and process for comprehensively addressing the Chapter's risk management. This is easily adaptable for any chapter.

YEAR: 2011

CENTRAL IOWA CHAPTER: Team Building

SUMMARY: This Central Iowa event was an opportunity for the entire board to learn about each other on a personal basis, meet the new board members, have fun, and learn a little more about the operational side of the board to jump start and energize all to get a head start with the 2011 year.

YEAR: 2011

GREATER DETROIT CHAPTER: Chapter Business Office Administrative Policy and Procedure Manual

SUMMARY: The Greater Detroit Chapter contracted with a new administrative management firm. In order to provide a smooth transition for the administrative management company and chapter board members, an Administrative Process and Procedure Manual was created.

YEAR: 2004

Executive

VALLEY OF THE SUN CHAPTER: Board Meeting Minutes Collaboration through Google Docs

SUMMARY: To increase ownership of the meeting minutes for all board members, the board shifted the responsibility from the secretary role to all members of the board. Using a consistent template set up in Google Documents, the board members added in their information in advance of the meeting. While meetings are held virtually, all board members can view the document simultaneously on the call. The change has decreased the hours spent on crafting the meeting minutes and increased transparency as meeting minutes are available sooner to members.

YEAR: 2018

DALLAS CHAPTER: Getting to the Summit Using Basecamp

SUMMARY: To provide an avenue for chapter volunteers to connect and provide transparency internally, the chapter volunteers adopted Basecamp. The platform allowed the volunteers to immediately communicate with one another, collaborate, offer resources and insights, and share documents. The barriers between the four core chapter areas began to dissolve, and documents previously stored elsewhere were moved over to the site to provide historical knowledge and transparency. Basecamp streamlined the chapter’s processes and evolved into a one-stop shop for locating information.

YEAR: 2018

CENTRAL NEW YORK CHAPTER: Leadership Team Onboarding—On Your Own

SUMMARY: In need of strong onboarding for new chapter leaders, Central New York developed an asynchronous PowerPoint approach to be reviewed by new leaders on their own time. The deck requires about 20 to 30 minutes for review and includes slide notes to guide the learner through an overview of the chapter’s mission, history, membership base, key programs and related activities, and roles. The approach was supplemented with one-on-one meetings with the managing director to discuss each board member’s role, responsibilities, and expectations. As a result, the chapter achieved 100 percent participation and created a stronger leadership team.

YEAR: 2018

GREATER LAS VEGAS CHAPTER: Roles and Responsibilities Connected to CARE

SUMMARY: In an effort to organize the chapter and run it like a business, the Greater Las Vegas Chapter identified its CARE responsibilities and broke them out by board member role. At the beginning of 2017, the board reviewed the CARE and joint membership requirements and came up with daily, weekly, monthly, quarterly, and yearly tasks for each board member role. The chapter developed a roles and responsibilities document for each chapter leader position to monitor, measure, and analyze monthly to ensure CARE achievement. To create the process, the chapter reviewed job descriptions on the Chapter Leader Community, customized them for the chapter, added foundational and additional joint membership activities, and highlighted the CARE items in orange so they stand out on the document and can be reviewed at each monthly board meeting. In terms of outcomes, the chapter achieved 100 percent CARE, received Super Star recognition for having a joint membership rate greater than 50 percent, and was awarded a Power Membership Award, second place in the small chapter category, for its joint membership rate of 68 percent in 2017.

YEAR: 2018

NEBRASKA CHAPTER: Board Education

SUMMARY: In 2016, the chapter’s executive council began incorporating a monthly “Education Nugget” into board meetings to keep the group informed. Topics vary from month-to-month and include information about the chapter, ATD, and general leadership topics. Board members are learning more each month and realizing that there is a large benefit to being a leader of an ATD chapter.

YEAR: 2017

GREATER ATLANTA CHAPTER: Efficient Board Meeting Scheduling

SUMMARY: To make board meetings accessible to people in a wide geographic area, the Greater Atlanta Chapter Board of Directors efficiently scheduled its meetings to align with the chapter’s programming schedule. On even months, the board holds meetings prior to chapter meetings and on odd months, meetings are held online since there is not a chapter meeting. This schedule has helped significantly cut down on the amount of time spent traveling to and from a stand-alone meeting.

YEAR: 2017

DALLAS CHAPTER: Strategic Planning and Implementation

SUMMARY: The Dallas Chapter took a strategic approach to restructuring and implemented a new model of its leadership, the board, and the chapter to increase engagement both within the chapter and with corporations in the local area. The chapter desired to recruit more volunteers to not overwork the current team. The chapter also believed that leadership in the field needed more of a platform to be recognized for their programs, best practices, and corporate efforts locally. The board took ATD’s framework and structured the chapter’s programs around the ATD Competency Model. The chapter designed each quarter of the year to align with four core principles: organizational development, talent management, innovation learning solutions, and managing learning programs and teams. As a result, the chapter set a record of more than 400 people at events (previous average was 180), grew in membership and revenue for the chapter, increased corporate participation and engagement, and recruited up to 22 sponsors.

YEAR: 2017

CHATTANOOGA CHAPTER: Vetting Process for Board Members

SUMMARY: To ensure the chapter was placing candidates into the right positions, the chapter used Survey Monkey to create an application. The chapter reviews the submissions and contacts references to get further information about the potential board member. Through the application process, the chapter ensures it provides information about the position itself so that applicants understand the role, which ultimately decreases mid-year turnover.

YEAR: 2017

CHATTANOOGA CHAPTER: Keeping Board Members Engaged and Up-To-Date With Monthly Calls with the President

SUMMARY: To ensure that board members stayed engaged between meetings, the chapter president set up monthly calls with each board member in addition to the monthly board meetings. This process helped ensure all deadlines were met and allowed the president to understand what questions individual board members had. The calls provided each board member with an outlet if they had questions or concerns that they did not want to ask with the full group.

YEAR: 2017

EASTERN PENNSYLVANIA CHAPTER: VP of Technology Training Solution

SUMMARY: As a result of attending ALC 2015, in particular the session entitled, Your Technology Succession Plan, it became apparent that the vice president of technology role needed to have documented processes for knowledge sharing and succession. After conducting a needs assessment, the chapter’s vice president of technology developed a written training manual to capture the major processes that the role performs. This manual is part of a three-component solution, which also includes training with the outgoing vice president of technology during a transition and a recorded archive of the training for future reference. Now that this is in place, the current and future vice presidents of technology should be able to properly execute the role’s responsibilities.

YEAR: 2016

FORT LAUDERDALE CHAPTER: Board Appreciation

SUMMARY: The chapter board invited all current and future board members to a board appreciation dinner. The group began with a 45 minute dinner where they discussed current goal. Following dinner they participated in different team building activities to focus on open communication and proper hand off of responsibilities.

YEAR: 2010

CENTRAL INDIANA CHAPTER: Board Development: Chapter Mission

SUMMARY: Through an interactive process as a board, the chapters use the majority of their 2010 Board retreat to update their mission and vision to reflect the current state of the chapter; they used this time to develop a set of values to support their ways of working together.

YEAR: 2010

MIDDLE TENNESSEE CHAPTER: Board Succession Planning

SUMMARY: The chapter created a succession planning process to ensure a full slate of officers to facilitate chapter leadership. A nominating committee was formed to actively find prospects and recruit new leaders to the board. As a result, a successful election was held in November 2009 and recognition was given to the new officers at the December chapter meeting.

YEAR: 2010

CENTRAL INDIANA CHAPTER: VP of Technology

SUMMARY: The chapter didn’t have a point person or someone that was in charge of their website and social media presence. Various board members were constantly updating the website which caused much confusion. To deal with this, the chapter created a new board position titled “VP of Technology.” The position serves a marketing role to recruit new members and to encourage current members to be more involved.

YEAR: 2010

BATON ROUGE CHAPTER: Creating Binding Relationships through Formal Installation Ceremonies

SUMMARY: Effective January 2007, Baton Rouge chapter leaders were formally installed into their positions in a ceremony held before the membership. Chapter leaders vow to continually reference chapter bylaws, focus on and strive to achieve chapter goals, represent the chapter and the industry in the community, and abide by the ASTD Code of Ethics.

YEAR: 2010

CENTRAL IOWA CHAPTER: Volunteer Management

SUMMARY: The chapter formed a committee that was made up of a group of members who wanted to get actively involved in the chapter. Their main need was to seek out members to get involved with the Networking Committee and become involved with the organization through volunteering.

YEAR: 2009

EASTERN PENNSYLVANIA CHAPTER: Creatively Closing the Gap Between CORE and Chapter Operations

SUMMARY: To help chapter presidents and board officers understand their responsibility and develop their skills for ensuring that their chapter was CORE compliant the Eastern PA chapter developed tools for achieving chapter goals by embedding the CORE requirements into the annual plan.

YEAR: 2009

CENTRAL IOWA CHAPTER: VP of Strategic Partnerships

SUMMARY: The chapter needed to significantly improve their marketing efforts both internally and externally. They also needed to find ways to increase their income stream and to raise brand visibility. These needs grew because no existing board position was identified as being accountable to address them. This gave them the need to create the VP of Strategic Partnerships board position.

YEAR: 2009

UPSTATE SOUTH CAROLINA CHAPTER: 2009 Board Development & CPLP Study Group

SUMMARY: The chapter identified a leadership development goal to conduct four half day sessions for board members and interested chapter members that focused on the 9 areas of expertise (AOEs) assessed in the CPLP certification. This proved to be a success for all participants regardless of whether or not they were pursing the CPLP certification.

YEAR: 2009

CHATTANOOGA CHAPTER: CORE Board Position

SUMMARY: By establishing a position on our Board of Directors we increased awareness of all components to effectively operate the Chapter. We discuss how we are meeting the standards and share that information at monthly meetings, raising awareness of the professional association.

YEAR: 2009

SACRAMENTO CHAPTER: New Volunteer Recruiting

SUMMARY: The Sacramento chapter posted ads on Volunteer Match, JobCrank.com, and LinkedIn. The chapter received over 10 responses and many of those qualified to interview for open associate positions. Associate positions are assistants to directors with the intention of progression into the director’s role the following chapter year.

YEAR: 2009

EASTERN NORTH CAROLINA CHAPTER: Keeping Volunteers Engaged

SUMMARY: The Eastern North Carolina chapter developed a volunteer management process that included a volunteer survey and discussion points. This addressed the need for chapter leadership to grow, stay engaged, and complete volunteer roles without burnout.

YEAR: 2009

CENTRAL NEW YORK CHAPTER: Back from the Brink

SUMMARY: This SOS describes how the Central New York Chapter recovered from near dissolution, refocused, and became relevant to its community again.

YEAR: 2008

CENTRAL NEW YORK CHAPTER: Media Relations

SUMMARY: This SOS discusses how the Central New York Chapter developed relationships with the local media for increased marketing and awareness of the organization and the industry.

YEAR: 2008

DALLAS CHAPTER: Balanced Scorecard/Chapter Goals

SUMMARY: To fulfill the CORE requirement to have an annual plan, the Dallas Chapter established goals in categories including: customer, financial, process, and learning and growth, comprising a chapter scorecard. The goals were published in the newsletter at the beginning of the year and mid-year, and the scorecard was reviewed at each leadership meeting.

YEAR: 2007

RIVER CITIES CHAPTER: Chapter on the Rise

SUMMARY: In December of 2008, the entire board of directors for River Cities Chapter changed. During a time of continuing decline in local ASTD participation, a new management team was born. Since then, meeting space was donated, time and resources for web development was volunteered, and personal donations were made to get the chapter up and running again. Membership has increased and program attendance is increasing each month.

YEAR: 2008

EASTERN PENNSYLVANIA CHAPTER: Build and Maintain Your Board on Solid Foundations

SUMMARY: The Eastern Pennsylvania Chapter restructured the chapter board, developing new job Descriptions, leadership development as part of a yearly action plan, and a five year strategic plan.

YEAR: 2006

GREATER DETROIT CHAPTER: Chapter Scorecard

SUMMARY: Greater Detroit Chapter came up with a scorecard to address ongoing metrics of the chapter and to ease the CORE process. The scorecard was targeted to aid the board primarily in making decisions about how to run the chapter and ensure alignment with CORE requirements.

YEAR: 2006

KANSAS CITY CHAPTER: Annual Awards Banquet: Automating the Process

SUMMARY: The Kansas City Chapter created a nomination and evaluation process for the annual Best Practice Awards that can be completed entirely via the web and email distribution. Automating the process resulted in an increased number of award nominations, additional committee members volunteering to evaluate nominations, and a time savings of approximately three hours per committee member.

YEAR: 2006

Strategic Planning

NEBRASKA CHAPTER: Identity Crisis—Who Is ATD Nebraska?

SUMMARY: To identify the areas of talent development the chapter membership wanted to focus on, the Nebraska Chapter Board used the talent development puzzle to categorize each of the 39 content areas and prioritize how the chapter could better align programs and services to meet member needs. With priorities categorized, the board then created a branding initiative to remain consistent in its messaging and planning efforts.

YEAR: 2018

GREATER LAS VEGAS CHAPTER: Score Card

SUMMARY: In January 2017, the board evaluated the CARE and Power Member requirements to come up with a Chapter Metrics Scorecard. The scorecard was built to identify the most important goals, track specific metrics, and use those metrics in decision making. The chapter tracks six metrics that align with both CARE and Power Membership requirements: membership, Power Membership, chapter meeting attendees, budget year-to-date, money across accounts, and social media. The effort supported the growth of members and the community by providing higher-quality programs and allowing the board to make more informed decisions. This has led to a huge jump in Power Member numbers, from 46 percent to 68 percent in one year!

YEAR: 2018

AUSTIN CHAPTER: Getting Strategic With Your Organization

SUMMARY: The chapter transformed its leadership team from a flat organization to one that functions more smoothly and fosters succession planning. The Austin Chapter transitioned from 13 board members to a group of 23 chapter leaders to improve efficiency. By being transparent with membership and explaining the changes at several meetings, the chapter filled multiple director positions. The path helps members build leadership experience and transitions them through escalating roles—from member to volunteer to director to president elect to president. The pipeline also helped pace the leadership, allowing the chapter to have engaged directors by lowering the rate of burnout.

YEAR: 2018

ROCKY MOUNTAIN CHAPTER: After Action Review Process/Evaluation for Process Improvement

SUMMARY: The chapter created and implemented an evaluation process for events. Once each event or activity was complete, four key questions are posed and discussed: 1) What was supposed to happen? 2) What did happen? 3) Why did it happen? 4) What we can do to improve for the next time? Since implementing this evaluation process, the chapter has seen its events and activities improve beyond the data they were getting through its surveys. Event attendees provided general feedback on surveys, but their comments did not address the event’s planning and coordination. The after-review process identified a strategy for how the board or the coordinators can provide a better event by strengthening the process.

YEAR: 2018

NEW YORK CITY CHAPTER: Chapter Goal Template & Dashboard

SUMMARY: To keep annual goals, initiatives, and activities on target, the chapter created a goal setting template and monthly dashboard to track results. At the chapter’s board retreat in January, these tools fostered discussions on how to strengthen and grow the chapter. The documents have been used to develop the monthly board meeting agenda and are reviewed at the start of each meeting. Outcomes of the discussions led to the delivery of several half-day and full-day programs. Operating the Chapter like a business allowed the board to develop teamwork, stay focused on our goals and achieve results. These tools allowed for that process to happen by providing focus, accountability and insight as to our successes and when course corrections needed to be made. The Chapter experienced a significant increase so far this year in membership (+11%), corporate membership (+66%), member retention (+14%), power membership (+28%) and the chapter achieved its goal of 35% for the first time since 2013 with an increase in revenue (+11%). Discussions around the goals outlined led to the creation and delivery of additional events in the area of coaching, generating both increased member engagement and revenue.

YEAR: 2017

CENTRAL INDIANA CHAPTER: Recruit > Engage > Retain: Strategic Planning Retreat Agenda

SUMMARY: To ensure that the yearly board retreat allowed for actionable items, the agenda centered on three topics: recruit new members, engage new members, and retain members. Any topic that arose that did not support the three goals was put aside. By concentrating on only the three goals, the board was able to focus all attention on building accountability and built in methods to measure its progress and success. Because of the retreat agenda’s structure, the board progressed towards or completed all goals by June, allowing the board to focus on secondary goals sooner.

YEAR: 2017

KENTUCKIANA CHAPTER: Continuing the Rejuvenation by Developing a Three Year Strategic Plan

SUMMARY: Just a few short years ago, the Kentuckiana Chapter was on the brink of calling it quits. After a couple years in the rebuilding period, the executive team wanted to continue the excitement of the hard work. To keep up the momentum, the chapter brought in a national strategist to facilitate a full-day strategic planning session for the entire board. At the end of the session, a new mission, vision, and three-year strategic plan was developed. The board outlined specific behaviors, beliefs, and its Five P’s for Success: passion, people, powerful programs, partnerships, and promotion. The team left the session energized for a successful year and ambitiously pursuing the same goal.

YEAR: 2017

LOS ANGELES CHAPTER: Succession Planning Program

SUMMARY: The chapter developed a process to fill the role of manager for different committees working under a chapter officer with executive voting powers. All chapter volunteers were interviewed by a minimum of two chapter officers, including the president. Interviews were conducted by phone to assess skills and motivational fit. Selected candidates were then invited to the in-person board meeting to meet the rest of the board. For succession planning purposes, a manager can be promoted to director and a director to a vice president as the volunteer serves more terms on the board. This incentive educates and trains newer volunteers in a progressive manner, and recognizes those that continue their service on the board. The program has resulted in a targeted selection of volunteers that are ready to take on the responsibilities of their roles and better prepared to be successors.

YEAR: 2016

CASCADIA CHAPTER: Becoming a Welcoming Organization

SUMMARY: The Cascadia Chapter started an initiative to become a more welcoming organization. With the help of outside facilitators, the board identified key areas for chapter improvement. The chapter focused on the key areas and has seen increased membership and program attendance, and more volunteers getting involved at the board level.

YEAR: 2012

BATON ROUGE CHAPTER: The President's Council

SUMMARY: The ASTDBR President's Council was established on to begin meaningful, ongoing consultation and strategy sessions for dual purposes: (1) to keep Past-Presidents involved in the Chapter as active members and (2) to utilize their knowledge and expertise of Chapter management and Chapter history in leadership roles to support the current President and Board.

YEAR: 2009

BATON ROUGE CHAPTER: Leadership Succession Planning

SUMMARY: Over the past few years, the Baton Rouge chapter leaders have focused a great deal of attention on volunteer engagement which in turn grew the leadership pipeline. The Leadership Succession Planning Guide was created to assist chapter leadership with knowledge and commitment transfer.

YEAR: 2009

PUGET SOUND CHAPTER: New Board Succession Management Process

SUMMARY: For several years interest in Board positions has not been strong enough to allow us to present a competitive slate of candidates to our members for a full-chapter vote. Targeted recruitment of our successors by Board members produced inconsistent results. This allowed us to create a new process we hoped would identify, recruit and fit potential candidates to open Board positions to more successfully meet chapter needs and individual skills and preferences.

YEAR: 2009

SACRAMENTO CHAPTER: Chapter Five Year Strategic Plan

SUMMARY: The Sacramento chapter employed a formal structure to identify core value propositions representing the chapter members and defined an action plan for the next five years. The chapter board formerly operated on lackluster long-range goals without the benefit of vetting through the membership or achievable objectives toward success.

YEAR: 2009

FORT LAUDERDALE CHAPTER: Strategic Planning

SUMMARY: This board retreat and strategic planning event allowed the new and existing board members to build relationships and identifying goals and initiatives for the coming year.

YEAR: 2008

CASCADIA CHAPTER: Business Interruption Plan

SUMMARY: The Cascadia Chapter business interruption plan is designed to help the board continue chapter operations in the event of the non-functionality of the business manager.

YEAR: 2008

EASTERN PENNSYLVANIA CHAPTER: Knowledge Management

SUMMARY: The Eastern Pennsylvania Chapter’s Knowledge Management Initiative is designed to capture, document, organize, and publish the operational policies and procedures of the chapter. Standard operating procedures for each functional area and supporting area were created as an outcome of this process.

YEAR: 2007

NEBRASKA CHAPTER: Running it like a Business

SUMMARY: ASTD is no longer just a training organization, but a business that strategically supports workplace learning across the globe. In this SOS, ASTD Nebraska describes how they spent the last three years developing strategic goals, realigning for financial commitment, and tapping into their volunteer base through long-term strategic planning to be able to provide a stronger organization.

YEAR: 2007

SAN DIEGO CHAPTER: Strategic Planning and Transitioning

SUMMARY: The San Diego chapter’s submission provides tools used for developing a solid strategic plan using the chapter’s planning model.

YEAR: 2006

SOUTH CENTRAL WISCONSIN CHAPTER: ASTD-SCWC Extreme Makeover: Using Appreciative Inquiry for Strategic Planning

SUMMARY: The South Central Wisconsin Chapter developed a strategic planning effort that used appreciative inquiry to engage all members in planning future programs and services. Appreciative inquiry uses dialogue about positive past experiences in order to build wishes for the future, rather than focusing on problems that need to be solved. As a result, it is an extremely energizing process.

YEAR: 2004

MID-NEW JERSEY CHAPTER: Chapter Program Communication Process

SUMMARY: The Mid-New Jersey Chapter created a Chapter Program Communication Process to enable its programming, communications, and program registration teams to work more effectively together in communicating upcoming program information to the chapter’s membership.

YEAR: 2004