The Challenge: Content generated in business silos. Information spread out in many locations. Out of date and inaccurate information. Bottlenecks stifling the authoring process. Redundant information everywhere. Business processes and systems changing rapidly but no process to keep content sources current.
The Goal: A knowledge management solution that cuts across department lines, to make it easy to keep content up to date, and focuses on getting employees the information they need when and how they need it using a limited budget, a tight timeframe, and simple technology.
The Solution: Deliverables related to knowledge management governance, content organization, user experience, search, authoring guidelines and writing standards, archiving and upkeep, and workflows using Lean project management principles and use cases, all while keeping stakeholders informed throughout the organization.
The Benefit: Employees have the information they need to do their jobs well, and performance support uses the knowledge management system to reduce the training time required to onboard new employees.
- Discover the importance of involving stakeholders of all levels of the organization in the knowledge management process. • Learn about mistakes to avoid and other tips to accelerate any knowledge management journey.
Application on the Job:
- As a result of this session you will have an understanding of communities of practice that are effective and require simple technology solutions.