Providing great customer service is critical for the success of any business.

Pushing buttons and listening to recorded messages is not good customer service, but many companies think it is. The latest book in the "10 Steps" series from ASTD Press, 10 Steps to Successful Customer Service, provides a quick and effective check up to ensure that customer service professionals at all levels focus on key practices that keep and create satisfied customers.

This book examines the challenge of creating spectacular customer service, and provides a complete outline for developing customer-oriented practices within an organization. Written for customer service professionals from frontline providers to executives, these Ten Steps can help jump-start a successful customer service program.

In 10 Steps to Successful Customer Service author Maxine Kamin provides a thorough background in the philosophy of customer service and includes tools like worksheets, checklists, tips, and exercises. Kamin, an expert in customer service, has consulted with Fortune 500 companies, universities, governments, and other organizations. She facilitates customer service training programs nationwide.