Prepare for the Silver Tsunami

Every day, 10,000 Baby Boomers retire from the workforce. And for too many businesses, when those employees walk out the door, they take with them a career’s  worth of institutional knowledge. The value of that knowledge is hard to overstate. When a veteran sales rep exits, how do you measure the value he provided customers through a deep understanding of each account’s history and issues? When a long-time manager leaves, how do you quantify the loss of her insights into her business, competitors, and employees?