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Member Benefit

Business Success Comes Down to One Thing: What Your Employees Know

Published Fri Sep 01 2023

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A few years ago, automation, skills shortages, and economic uncertainties prompted the need for employee upskilling. However, current economic conditions, especially in the US, have exacerbated these issues, leaving employees overworked and underqualified due to increased layoffs and inflation. To tackle these challenges, companies are shifting their focus toward upskilling existing employees as a cost-effective way to enhance retention and reduce hiring expenses. Tools and technologies have evolved, making upskilling more accessible and self-directed for employees. More organizations are learning to trust their employees’ intelligence and embrace software that empowers them to upskill independently. Time-saving tools like virtual assistants and bots have become integral to daily operations. While they present data, humans are needed to provide context, draw conclusions, and learn from mistakes. Encouraging employees to understand and collaborate with these tools can free up their time, allowing learning to become an integral part of their roles. Upskilling can also foster team building and employee investment, contributing to longer tenures and increased involvement. Ultimately, what your employees know is your organization’s greatest asset—especially in a challenging business landscape. Employee knowledge is crucial for any company’s survival.

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