“Can I Speak to a Supervisor?”

As customers, we demand excellent customer service. Whether you’re simply calling a support team for technical assistance or calling your cable company to try and persuade them to offer you a package with a lower monthly premium, you expect the customer service agent to be friendly, professional, and most of all, helpful. But what happens when things go south and you’re not getting what you need? Perhaps you break out the six-word phrase that every agent dreads: “Can I speak to a supervisor?”