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The Public Manager Magazine Article

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Avoiding Management's Middle-Age Spread

Enhancing organizational efficiencies has become critical in our era of declining resources. How can we use measures to get there? The "distraction index" can enhance motivation and bring employees back to where they want to be: focused on their mission-critical work.


Sun Dec 15 2013


New organizations are almost always lean and focused on a few key activities that really matter, such as marketing, manufacturing, and delivery. If you have a good product or service and watch your numbers carefully, the company grows and becomes more prosperous. The people you hired in the beginning are now bosses of hundreds or thousands of people and your organizational chart gets more complicated each year, because the need for new departments and positions rises. You hired people because they were good salespeople, accountants, operations managers, or human resources professionals, but now they are being asked to spend time on a lot of other things.

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