Reviews several books on occupational training. 'Developing Corporate Character: How to Successfully Change an Organization Without Destroying It,' by Alan L. Wilkins; 'Juran on Leadership for Quality: An Executive Handbook,' by J.M. Juran; 'Strategic Human Resource Development,' by William J. Rothwell and H.C. Kazanas; 'The Service Edge: 101 Companies that Profit from Customer Care,' by Ron Zemke and Dick Schaaf.