The article discusses the letter sent by a reader regarding her interest in training and development in the U.S. The reader has a degree in workforce education and development with a specialty in training and development and wanted to move her career in a new direction. The reader says that she is employed as an assistant administrator and customer relations manager for a long-term pharmacy. The knowledge and experience gained in her profession has allowed her to provide effective leadership, communicate with others and overcome many challenges. She emphasizes that she needs to determine the appropriate direction for a concrete plan than she can begin to implement.