logo image

TD Magazine Article

Member Benefit

Hitting the Long Ball for the Customer

By

Thu Mar 01 1990

Loading...

Presents a customer-satisfaction model based on baseball that can help improve the customer services of firms. Key role of corporate training in increasing customer loyalty; Impact of skilled supervision and service environments; Importance of customer-service improvement efforts.

You've Reached ATD Member-only Content

Become an ATD member to continue

Already a member?Sign In

ISSUE

Hitting the Long Ball for the Customer

Advertisement

Copyright © 2024 ATD

ASTD changed its name to ATD to meet the growing needs of a dynamic, global profession.

Terms of UsePrivacy NoticeCookie Policy