In Safe Hands

Shannon Clark

Title

Field Trainer

Organization

Scooter's Coffee

Location

Addison, Texas

LinkedIn

linkedin.com/in/shannon-clark-cp-fs-57738a288

Education

Bachelor's degree, Spanish language and literature (Hendrix College)

Favorite Quote

"You have the power to control your life and your destiny." —My Father

Shannon Clark's path to L&D began as a child growing up around Guatemalan immigrants, noticing other children translating the discussion between their parents and her father. Those interactions sparked a desire to learn Spanish, and before long, she was acting as a translator at her parents' laundromat and rental homes. She eventually earned a Spanish language and literature degree and used those skills in her role as a food safety inspector with Steritech before joining Scooter's Coffee to train baristas at new locations.

What led you to talent development from food and safety?

As a food safety inspector, I frequently ran over the regulation audit time because I was explaining food safety principles at length to managers and team members. I found it rewarding to see individuals' light-bulb moment. I also received a lot of feedback from those I worked with, saying that I had a natural ability to connect with others and make information more accessible.

What were your initial plans with your Spanish language and literature degree?

At 18, I knew that I was passionate about Spanish, the language, and those who speak it, but I don't think I had a clear-cut goal for my career. I did know that the number of Spanish speakers in the US would increase and that being bilingual would be a plus. I have always viewed my education as a toolbox rather than a singular tool.

Why do you consider safety a universal language?

I have had some close calls. While studying abroad in college, I was hospitalized with severe food poisoning. Two years ago, I was involved in a highway accident that almost took my life, and I am very lucky to still be here today.

Whether in our daily lives or our jobs, people encounter hazards every day. It is our duty to promote safe practices to avoid devastating outcomes. Even the smallest mistakes can lead to greater consequences. We must offer accessible safety training to those who need it most.

What tools do you rely on to do your job?

Humor. Just because people grow up doesn't mean we should take the silliness and fun out of learning. Like a stand-up comedian, I practice the ways I deliver information and try to infuse some goofiness. When people are laughing, they are more relaxed and able to view me as someone they can approach with questions.

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