The article profiles the success of Wachovia Corp.'s performance management system in Charlotte, North Carolina. The company hired Dean Williams as first chief learning officer, and he and the company's leadership resources group were asked to look at the approach that the financial institution took toward employee learning and development, particularly the learning management and performance management systems. Wachovia's performance management system, which was integrated with its learning management system (LMS), has permitted the bank to use a single learning platform and integrate it with a single performance management system, thereby providing employees with easier access to the tools they need to be successful in their jobs.