The article presents several tips offered by business etiquette expert Barbara Pachter for business travelers in the U.S. It is better to be prepared for any delays of business trips. Sandra said that being prepared will help lessen stress and travelers could handle the situation. She also said that recognizing the challenges of customer service representative could help make a positive connection. Customer service people said that although they have to help rude people, they will do as little as possible. They are more likely to go out of their way for the polite customer.