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TD Magazine Article

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Send us your tired huddled masses yearning to whine

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Wed Oct 01 1997

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Highlights Scott Gross' ideas concerning customer complaints, presented in his book \`OUTRAGEOUS: Guilt-Free Selling, Unforgettable Service.' Value of complaining customers for companies; Steps for solving almost any customer complaint.

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Send us your tired huddled masses yearning to whine

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