The article reports on the findings of Mayo Clinic that classroom-based training for executives outweighs coaching for supervisory training. Mayo Clinic is one of the most well recognized names in healthcare. Founded in Rochester, Minnesota, in the late 1800s, the clinic is among the world's earliest integrated medical practices. In addition to treating patients from throughout the world, Mayo has become a leading center of medical research and education. The clinic's decision to open its own hospital signaled a growth spurt and difficulties that often accompany rapid expansion. Within several years, the cost of those policies became apparent. Beginning in 1998, the clinic conducted an annual employee survey. While the first survey showed that 62.6 percent of the employees considered their supervisors to be good role models, that figure had dropped to 53.9 percent by 2002. The business-as-usual solution would have been to launch a training program, perform a cursory evaluation of its effectiveness, and hope for the best.