The article reports on the implementation of the Project Renaissance employee development program of Ferrellgas Cos. Inc. in its various offices in the U.S. It is comprised of three elements which includes customer relation management, a software that builds optimal routes for delivery of vehicles and mobile device for customer order for 18 months. Gains in operating efficiency and customer service were achieved during the run-up to deployment, while the company established a learning management system for online delivery of training materials. An online library checkout system was also established that employees to request resources for their personal development.