Ever wonder why we do things in a certain way? Are there better ways to approach the problem? What can we learn by observing users and experimenting with new concepts? What insights do we gain by walking in the shoes of users and empathizing? How can we leverage diverse perspectives? This session offers talent development practitioners a design-thinking mindset and practical skills to identify fresh approaches to attacking complex problems and moving new ideas into action. You'll learn to approach problems from an innovative, design-thinking perspective, and explore relevant design tools through immersive exercises using a real-world issue. Insights will be shared regarding how design thinking education has enhanced outcomes at various organizations. Specific tools you will discuss include empathy, observation, idea generation, prototyping, and a quick organizational innovation assessment.