While a face-to-face classroom-based course is a valuable way to help master skills necessary to deliver to customers, there's always opportunity to modernize. Seeing a need to cut down dependency on printing paper and recognizing how useful smartphones are for schedules and course materials, one company embraced change and included them as an asset in its training. During the session, you'll gain best practices to empower you to create a successful digital transformation. Topics will include strategies for how to roll out an effective pilot program, ensure the mobile app reinforces your brand and values, standardize with templates to increase organizational agility, and educate leaders and participants on the app. This session was recorded at the ATD 2019 TechKnowledge conference in West Palm Beach, Florida.