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Conference Recording

Member Benefit

Transform the Patient Experience by Transforming the Employee Experience (W118)


Wed May 24 2017


Is your organization struggling to provide the right patient experience? Suffering from low patient satisfaction scores? Have you tried multiple initiatives to remedy this, but nothing is getting traction with staff or leadership? You are not alone. The constantly shifting healthcare environment can make it tough for any measure to get movement. However, there is a solution! In this session, the speakers will explore the journey of how one health system implemented a change management approach with a focus on cultural transformation that has positively improved patient satisfaction (HCAHPS), dramatically strengthened its financial state, and resuscitated employee engagement from the top down. They'll uncover what strategies and processes they used, what challenges they faced, and explore paths that other healthcare professionals can take to revive their culture and begin delivering the right outcomes.

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