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Facilitating Virtual Training Certificate

Engage your audience in the virtual classroom.

Advance your skills in delivering effective and engaging synchronous (live and online) training. Learn techniques to engage your remote participants, and take your online-training sessions to the next level.

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Credits: CEU 1.2 MORE
Level: Intermediate
Role(s): Instructional Designer More
Language(s): English More
Capability Area(s): Training Delivery and Facilitation More


Course Info

Nearly two-thirds of organizations use virtual classrooms. According to ATD research, this figure continues to rise. As a result, virtual facilitation is becoming a core competency for trainers. In this environment, success requires unique skills in audience engagement, creating nontraditional interactivity, sensitivity in how trainers use their voice, and confidence to multitask in a new technical and logistical setting.

... Read More

Nearly two-thirds of organizations use virtual classrooms. According to ATD research, this figure continues to rise. As a result, virtual facilitation is becoming a core competency for trainers. In this environment, success requires unique skills in audience engagement, creating nontraditional interactivity, sensitivity in how trainers use their voice, and confidence to multitask in a new technical and logistical setting.

ATD, in partnership with online learning experts InSync Training, offers this virtual facilitator trainer certificate in a two-hour practice facilitation session. You and an assigned partner will receive a piece of content to deliver virtually, using the techniques modeled. At the conclusion of this online facilitation training, you will have developed the skills and confidence to successfully facilitate synchronous learning events.


  • Learn to apply proven techniques that maximize learner engagement, energy, and motivation via online learning.
  • Use producer or assistant facilitator support to ensure seamless, stress-free sessions.
  • Manage technical and participant problems that can and will occur.

Read Less

What You Will Learn
  • Week 1: Creating Audience Engagement
    This two-hour session explores how the role of facilitators has changed with the introduction of learning technologies. Participants will learn proven techniques for keeping learners energized, focused, and motivated. Best practice tips and guidance for facilitating in the synchronous medium will be explained, modeled, and reinforced.

    After this session, participants will be able to:

    • Describe the job description of an online facilitator
    • Identify the steps necessary to prepare to be an online facilitator
    • Identify key techniques for engaging participants without the benefit of body language and eye contact.
  • Week 2: Being a Broadcaster
    In the synchronous environment, voice is the most essential instructional tool. Interactivity and learner engagement are driven by the facilitator's and participants' voices. This two-hour session will uncover how synchronous facilitators can use their voice and questioning techniques to maximize engagement in the audio environment and read participants "body language in bandwidth."

    After this session, participants will be able to:

    • Use their voice to effectively engage participants
    • Create an effective audio environment
    • Craft questions to which participants can effectively respond
    • Identify participant cues that take the place of body language and eye contact.
  • Week 3: Synchronous Team Teaching
    A producer, or assistant facilitator, can help transform synchronous programs into trouble-free, fast moving, interactive events that keep learners involved and facilitators on track. Through numerous practice exercises, this two-hour session provides insight on how facilitators can stay focused on content while the producer takes care of everything else.

    After this session, participants will be able to:

    • Define the producer's role
    • Demonstrate and practice how the producer can support the synchronous facilitator
    • Identify ways to create a more interactive session when a producer is not possible (which may often be the case in the real world).
  • Week 4: Disaster Recovery
    In the synchronous environment Murphy's Law applies! What do you do when things start going wrong? This two-hour session covers live techniques for effectively addressing and recovering from participant issues, audio problems, and hardware/software trouble shooting.

    After this session, participants will be able to:

    • Discuss various ways to manage audio issues
    • Solve a variety of technical issues that may occur in the virtual classroom software
    • Manage disruptive participant behaviors before they turn into disasters.
  • Week 5: Preparing and Practicing
    As with physical classroom training, preparation and practice are the keys to successful learning events. In this two-hour session, participants will discover the numerous off-line activities that need to be completed before and after an online learning event, including marketing and communication, participant preparation, technology considerations, logistics, rehearsals, and post-session follow up.

    After this session, participants will be able to:

    • Create a checklist to manage the planning, production, and follow-up of an online learning event
    • Communicate with participants, managers, and other parties about their roles in supporting the successful online event.
  • Week 6: Facilitation Workshop
    Each participant, along with an assigned group, will be given a piece of content that they will deliver via the virtual classroom using the techniques that were modeled during the five previous synchronous sessions. During this session, participants and their teammates will work together to coach, mentor, practice, and ultimately deliver an existing piece of content. Note: the date and time for your practice facilitation workshop will be scheduled by your facilitator once you start the Facilitating Synchronous Learning program. All efforts will be made to accommodate participants' schedules.

    After this session, participants will be able to:

    • Prepare for and deliver a collaborative session.

    If you are comfortable facilitating learning in the virtual classroom environment or want to focus on design rather than delivery, we recommend our Designing Virtual Training Certificate Program.
virtual-training ATD LINKS

The Art of Virtual Facilitation

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How ATD can help your team

There are many ways we can help improve performance at the enterprise level. From team skill gap assessments, onsite training, group membership—we can even host your entire team at our international...

Get the Course Brochure brochure

Facilitating Virtual Training Certificate Brochure

Download the brochure to learn everything you need to know about this course.

Topic 1 - Creating Audience Engagement
Lesson 1: Job Description: Virtual Classroom Facilitator
Topic 2 - Be a Broadcaster
Lesson 1: Best Practices for Creating an Engaging Audio Environment
Lesson 2: Managing Participant Questions
Lesson 3: Effective Facilitator Communication
Topic 3 - Team Teaching
Lesson 1: Synchronized Web Browsing
Lesson 2: Participant Advocate
Lesson 3: How the Producer Works With the Facilitator
Topic 4 - Mishap Management
Lesson 1: Pre-empting Mishaps
Lesson 2: Four-Step Mishap Management Process
Lesson 3: Seven Step Facilitator Mishap Management Process
Topic 5 - Preparation and Practice
Lesson 1: Six Preparation Areas
Topic 6 - Facilitating a Live Session Segment
Lesson 1: Facilitation Workshop
Topic 7 - Appendix
Mishap Management Checklists
Working in WebEx Breakouts
Who Should Attend

This program is for professionals who want to build their skills in delivering effective synchronous (live and online) training, including engaging remote participants and techniques to take your online training sessions to the next level. Instructional designers who develop programs for this medium will also benefit.

ATD Education programs are designed primarily for learning professionals—trainers, instructional designers, and organizational development practitioners—but also greatly benefit anyone within an organization who is responsible for developing others, from managers to human resources specialists.

Level: Intermediate
Roles: Instructional Designer, Trainer
Language: English, Chinese
What Our Participants Are Saying
Jane Halstead

"As our company grows, it is imperative that we reach learners from coast to coast. This course gave us great experience and tools to help our workforce embrace online learning."

Jennifer Wilson

"Great tips to keep virtual training exciting and keep participants engaged throughout a session."

Keri Huneycutt

"This program truly prepared me for how I can be an effective facilitator in the virtual setting. I am so glad I now have the tools I need to ensure that the content is well received and that the participants are actively engaged."

Dates & Locations
  • Apr 23-Jun 04, 2020
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  • May 01-Jun 12, 2020
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  • May 12-28, 2020
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  • Jun 11-Jul 16, 2020
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  • Jul 14-Aug 18, 2020
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  • Aug 13-Sep 17, 2020
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  • Sep 15-Oct 20, 2020
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  • Oct 15-Nov 19, 2020
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  • Nov 10-Dec 15, 2020
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Karen Vieth
Helen Fong (Producer)
Cindy Foster
Mark Durgee

Things to Know


Face-to-Face Certificate Courses
Participation in all originally scheduled days of the program is mandatory in order to receive the certificate of completion and CEUs. Participants who miss more than two hours of the entire program will not be eligible to receive the certificate. Participants who fulfill the attendance requirement will receive a certificate at the end of the program.

Online Certificate Courses
Participation in all online sessions at their currently scheduled day and time is mandatory to receive a completion certificate and any applicable credits.

ATD requires active participation through the program to receive credit for the class. Active participation includes, but is not limited to, participating in virtual classroom activities, discussions, breakout sessions, and intersession work. Please note that using a tablet or mobile device severely limits your ability to fully and actively participate.

For programs with five or more sessions, one missed live session can be made up by listening to the session recording in full. Participants who miss more than one live session will not be eligible to receive the certificate. For programs with four or fewer sessions, attendance at all live sessions is required to receive a certificate. If you meet the eligibility requirements, a certificate will be issued to you through the ATD Learning Portal at the end of the program. All sessions will be recorded and available for participants to review throughout the program for your reference.


12.0 learning hours

1.2 CEUs awarded

Up to 12.0 APTD Recertification Points through the ATD Certification Institute.

Up to 12.0 CPLP Recertification Points through the ATD Certification Institute.

This program has been approved for 12.0 (General) recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.

This program is valid for 12.0 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit


A laptop computer with Wi-Fi capability is required for both face-to-face and online programs. Please do not bring mobile devices (phones, tablets, etc.) in lieu of a laptop. There will be no computers available on-site for participants. Note: You might not have an optimal experience if you are using Internet Explorer or Microsoft Edge to access your courses. Chrome is the recommended browser.


Enrolled in a program? Sign in to the ATD Learning Portal with your ATD account credentials two weeks before the first day of class to:

  • Engage with your facilitator and peers.
  • Access pre-work assignments.
  • View any technical requirements.
  • Review logistical information.


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