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Certificate Program
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Facilitating Virtual Training Certificate

Engage your audience in the virtual classroom.

Advance your skills in delivering effective and engaging synchronous (live and online) training. Learn techniques to engage your remote participants, and take your online-training sessions to the next level.

Live Online
Live Online
Credits: CEU 1.2 MORE
Level: Capable
Role(s): Instructional Designer More
Language(s): English More
Capability Area(s): Training Delivery and Facilitation More


Course Info

Virtual facilitation has been on the rise over the last decade—two thirds of organizations and growing regularly leverage this modality, according to ATD Research. But in today’s remote work environment, virtual facilitation is a core competency for trainers and educators. No matter how skilled you are as an in-person classroom trainer, success in the virtual environment requires unique skills in audience engagement, creating nontraditional interactivity, sensitivity in how to use your voice,... Read More

Virtual facilitation has been on the rise over the last decade—two thirds of organizations and growing regularly leverage this modality, according to ATD Research. But in today’s remote work environment, virtual facilitation is a core competency for trainers and educators. No matter how skilled you are as an in-person classroom trainer, success in the virtual environment requires unique skills in audience engagement, creating nontraditional interactivity, sensitivity in how to use your voice, and confidence to multitask in a new technical and logistical setting.

ATD, in partnership with online learning experts InSync Training, offers this virtual facilitator trainer certificate in the live online classroom so you can experience techniques being role modeled. You and peer from your cohort will also receive a piece of content to deliver virtually, using the techniques modeled. At the conclusion of this online facilitation training, you will have developed the skills and confidence to successfully facilitate synchronous learning events.


• Learn to apply proven techniques that maximize learner engagement, energy, and motivation via online learning.
• Use producer or assistant facilitator support to ensure seamless, stress-free sessions.
• Manage technical and participant problems that can and will occur.

If you are comfortable facilitating learning in the virtual classroom environment or want to focus on design rather than delivery, we recommend our Designing Virtual Training Certificate Program.

Host/produce virtual training sessions or know someone who does? Consider our Producing Virtual Training Certificate Program. Read Less

What You Will Learn
  • Week 1: Creating Audience Engagement
    Explore how the role of facilitators has changed with the introduction of learning technologies. You will learn proven techniques for keeping learners energized, focused, and motivated. Best practice tips and guidance for facilitating in the synchronous medium will be explained, modeled, and reinforced.

    After this session, you will be able to:
    • Describe the job description of an online facilitator
    • Identify the steps necessary to prepare to be an online facilitator
    • Identify key techniques for engaging participants without the benefit of body language and eye contact.
  • Week 2: Being a Broadcaster
    In the virtual classroom, voice is the most essential instructional tool. Interactivity and learner engagement are driven by the facilitator's and participants' voices. This session uncovers how synchronous facilitators can use their voice and questioning techniques to maximize engagement in the audio environment and read participants "body language in bandwidth."

    After this session, you will be able to:
    • Use their voice to effectively engage participants
    • Create an effective audio environment
    • Craft questions to which participants can effectively respond
    • Identify participant cues that take the place of body language and eye contact.
  • Week 3: Synchronous Team Teaching
    A producer, or assistant facilitator, can help transform synchronous programs into trouble-free, fast moving, interactive events that keep learners involved and facilitators on track. Through numerous practice exercises, this session provides insight on how facilitators can stay focused on content while the producer takes care of everything else.

    After this session, you will be able to:
    • Define the producer's role
    • Demonstrate and practice how the producer can support the synchronous facilitator
    • Identify ways to create a more interactive session when a producer is not possible (which may often be the case in the real world).
  • Week 4: Mishap Management
    In the synchronous environment Murphy's Law applies! What do you do when things start going wrong? This session covers live techniques for effectively addressing and recovering from participant issues, audio problems, and hardware/software trouble shooting.

    After this session, you will be able to:
    • Discuss various ways to manage audio issues
    • Solve a variety of technical issues that may occur in the virtual classroom software
    • Manage disruptive participant behaviors before they turn into disasters.
  • Week 5: Preparing and Practicing
    As with physical classroom training, preparation and practice are the keys to successful learning events. In this session, you will discover the numerous off-line activities that need to be completed before and after an online learning event, including marketing and communication, participant preparation, technology considerations, logistics, rehearsals, and post-session follow up.

    After this session, you will be able to:
    • Create a checklist to manage the planning, production, and follow-up of an online learning event
    • Communicate with participants, managers, and other parties about their roles in supporting the successful online event.
  • Week 6: Facilitation Workshop
    Each participant, along with an assigned group, will be given a piece of content that they will deliver via the virtual classroom using the techniques that were modeled throughout the program. During this session, you and your teammates will work together to coach, mentor, practice, and ultimately deliver an existing piece of content.

    After this session, participants you will be able to:
    • Prepare for and deliver a collaborative session.
virtual-training ATD LINKS

The Art of Virtual Facilitation

Once a virtual classroom facilitator is fully prepared, the next step is to actually deliver the class. Effective delivery is more than just presenting content from a set of slides. Just because a...

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How ATD can help your team

There are many ways we can help improve performance at the enterprise level. From team skill gap assessments, onsite training, group membership—we can even host your entire team at our international...

Get the Course Brochure brochure

Facilitating Virtual Training Certificate Brochure

Download the brochure to learn everything you need to know about this course.

Creating Audience Engagement
Job Description: Virtual Classroom Facilitator
Be a Broadcaster
Best Practices for Creating an Engaging Audio Environment
Managing Participant Questions
Effective Facilitator Communication
Team Teaching
Participant Advocate
How Our Facilitator Guide is Laid Out
Managing On Your Own
Mishap Management
Pre-empting Mishaps
Four-Step Mishap Management Process
Seven-Step Facilitator Mishap Management Process
Preparation and Practice
Six Preparation Areas
Live Facilitation Practice Session
Practice facilitating using an existing piece of content.
Mishap Management Checklists
Working in WebEx Breakouts
Who Should Attend

This program is for professionals who want to build their skills in delivering effective virtual (live and online) training, including engaging remote participants and techniques to take your online training sessions to the next level. Instructional designers who develop programs in this environment will also benefit.

ATD Education programs are designed primarily for learning professionals—trainers, instructional designers, and organizational development practitioners—but also greatly benefit anyone within an organization who is responsible for developing others, from managers to human resources specialists.

Level: Capable
Roles: Instructional Designer, Trainer/Facilitator
Language: English, Chinese
What Our Participants Are Saying
Jane Halstead

"As our company grows, it is imperative that we reach learners from coast to coast. This course gave us great experience and tools to help our workforce embrace online learning."

Jennifer Wilson

"Great tips to keep virtual training exciting and keep participants engaged throughout a session."

Keri Huneycutt

"This program truly prepared me for how I can be an effective facilitator in the virtual setting. I am so glad I now have the tools I need to ensure that the content is well received and that the participants are actively engaged."

Dates & Locations
  • May 20-Jun 24, 2021
    Live Online
  • May 25-Jun 29, 2021
    Live Online
  • Jun 03-Jul 08, 2021
    Live Online
  • Jun 10-Jul 15, 2021
    Live Online
  • Jun 17-Jul 29, 2021
    Live Online
  • Jun 24-Jul 29, 2021
    Live Online
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Karen Vieth
Helen Fong (Producer)
Cindy Foster
Brigit Michael (Producer)

Things to Know


For full-day face-to-face and live online programs, participation in all originally scheduled days of the program, including both face-to-face and live online formats, is mandatory in order to receive the certificate of completion and CEUs. Participants who miss more than two hours of the entire program will not be eligible to receive the certificate. Participants who fulfill the attendance requirement will receive a certificate at the end of the program.

For multi-week, live online programs with five or more sessions, one missed live session can be made up by listening to the session recording in full. Participants who miss more than one live session will not be eligible to receive the certificate. To be marked complete for that one session, please email [email protected]. For programs with four or fewer sessions, attendance at all live sessions is required to receive a certificate. All sessions will be recorded and available for participants to review throughout the program for your reference.

ATD requires active participation throughout the program to receive credit. Active participation in live online sessions includes, but is not limited to, participating in virtual classroom activities, discussions, breakout sessions, and intersession work. Please note that using a tablet or mobile device significantly limits your ability to fully and actively participate.

If you meet the eligibility requirements, a certificate will be issued to you through the ATD Learning Platform at the end of the program.


12.0 learning hours

1.2 CEUs awarded

This program is eligible for 12.0 professional development hours or recertification points from the ATD Certification Institute (ATD CI) for the APTD or CPTD credential.

This program has been approved for 12.0 (General) recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.

This program is valid for 12.0 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit


A laptop computer with Wi-Fi capability is required for both face-to-face and online programs. Please do not bring mobile devices (phones, tablets, etc.) in lieu of a laptop. There will be no computers available on-site for participants. Note: You might not have an optimal experience if you are using Internet Explorer or Microsoft Edge to access your courses. Chrome is the recommended browser.


Enrolled in a program? Sign in to the ATD Learning Portal with your ATD account credentials two weeks before the first day of class to:

  • Engage with your facilitator and peers.
  • Access pre-work assignments.
  • View any technical requirements.
  • Review logistical information.


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