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Performance Support Certificate

Flip your approach by providing learner support at the moment of use.

Add impactful informal learning and performance support solutions to programs to reduce class time and speed up application.

Credits: CEU 1.4 MORE
Level: Intermediate
Role(s): E-Learning Professional More
Language(s): English

At this time, there are no scheduled dates for this program.

Please check back for updates or bring it on-site to your organization.

At this time, there are no scheduled dates for this program.

Please check back for updates or bring it on-site to your organization.

Course Info

Performance support is about providing your learners with the right information and tools at the right time—at the moment they are applying their knowledge in the workplace. A variety of options exist to harness the power of informal learning. These include blending your learning programs to extend beyond the formal classroom; embedding mobile and performance support; or providing coaching, mentoring, and collaborative learning opportunities to maximize knowledge transfer.

... Read More

Performance support is about providing your learners with the right information and tools at the right time—at the moment they are applying their knowledge in the workplace. A variety of options exist to harness the power of informal learning. These include blending your learning programs to extend beyond the formal classroom; embedding mobile and performance support; or providing coaching, mentoring, and collaborative learning opportunities to maximize knowledge transfer.

Developed in collaboration with internationally recognized experts Conrad Gottfredson and Bob Mosher of Apply Synergies, this blended and project-based program provides the skills needed to develop innovative and comprehensive performance support initiatives, instead of one-off training events.

WHY SHOULD I ATTEND?

  • Move beyond the 10 percent of learning that we call “formal” and address the entire learning ecosystem to maximize your learners’ on-the-job results.
  • Discover how to implement and optimize various performance support tools, strategies, and frameworks to support your training and foster greater performer competence.
  • Expand your learning resources to promote retention and transfer.

Read Less

What You Will Learn
  • Align projects with the best performance and learning solutions.
  • Articulate the value proposition and requirements for effective performance and learning solutions to key stakeholders.
  • Create a job performance map with key tasks and supporting knowledge for each audience organized by job function and rated for criticality.
  • Develop a complete learning experience and performance blueprint that meets all five moments of need.
  • Identify the requirements for integrating social media with the performance and learning solution.
  • Manage content and learning assets for the performance solution.
  • Correlate training and performance support strategies with the workflow.
  • Design the EPSS framework and develop a proof of concept.
0215152 PerformanceSupportInfographicR3 3 FINAL INSIGHT

Performance Support: An Infographic

This ATD infographic highlights key data about achieving impact via performance support.  To learn how to move beyond formal learning to create a complete learning and performance solution that...

helloquence-61189-unsplash.jpg INSIGHT

Learning at the Moment of Need

Many years ago, learning scientist Roger Schank stated “learning is the work.” Today learning in the workflow is getting renewed interest as organizations realize the opportunities new technologies...

COURSE TOPICS
Topic 1 - Begin at the Moment of Apply
What is Performance Support? Exercise
Design for the Moment of Apply
Processes, Tasks, and Steps
Scope Objective
Prepare for Rapid Job Task Analysis
Conduct Rapid Job Task Analysis
Finalize the Results of the RJTA
Conduct Critical Skills Analysis
Broker Your Learning Assets
Conduct Asset Analysis
RJTA, Cricitical Skills Analysis, and Asset Analysis Expand Exercise
Topic 2 - Implementing Your Performance Support Solution
Design the EPSS Framework
Develop and Review the Proof of Concept (PoC)
Employ the Strength of Social Learning
Maintain the Solution
Topic 3 - Feedback Session
Extend Your Learning
Feedback Session
Who Should Attend

This program is ideal for professionals who are responsible for the development or management of learning programs that lead to improved performance in their organizations.

ATD education programs are designed primarily for learning professionals—trainers, instructional designers, and organization development practitioners—but also greatly benefit anyone within an organization who is responsible for developing others, from managers to human resources specialists.

Level: Intermediate
Roles: E-Learning Professional, Instructional Designer, Manager
Language: English
What Our Participants Are Saying
SC
Sandra Thompson

"I think everyone should take this program, whether you are new to training or have been in the field for many years, because everyone in the group learned something new. Being new to the training field with no prior education in training, I feel I am on the right track after taking this course."

Cristina_Gardner
Cristina Gardner

"It keeps me current, it is a very professional organization and consistently provides an excellent customer service experience"

RZ
Ruth de Zayas

"ATD is a leader in the industry and their credential and certificate programs are a valuable asset to have on your resume."

Facilitators
Bob Mosher
Conrad Gottfredson

Things to Know

ATTENDANCE

Face-to-Face Certificate Courses
Participation in all originally scheduled days of the program is mandatory in order to receive the certificate of completion and CEUs. Participants who miss more than two hours of the entire program will not be eligible to receive the certificate. Participants who fulfill the attendance requirement will receive a certificate at the end of the program.

Online Certificate Courses
Participation in all online sessions at their currently scheduled day and time is mandatory to receive a completion certificate and any applicable credits.

ATD requires active participation through the program to receive credit for the class. Active participation includes, but is not limited to, participating in virtual classroom activities, discussions, breakout sessions, and intersession work. Please note that using a tablet or mobile device severely limits your ability to fully and actively participate.

For programs with five or more sessions, one missed live session can be made up by listening to the session recording in full. Participants who miss more than one live session will not be eligible to receive the certificate. For programs with four or fewer sessions, attendance at all live sessions is required to receive a certificate. If you meet the eligibility requirements, a certificate will be issued to you through the ATD Learning Portal at the end of the program. All sessions will be recorded and available for participants to review throughout the program for your reference.

CREDITS

14.0 learning hours

1.4 CEUs awarded

Up to 14.0 APTD Recertification Points through the ATD Certification Institute.

Up to 14.0 CPLP Recertification Points through the ATD Certification Institute.

This program has been approved for 14.0 (General) recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.

This program is valid for 14.0 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrm.org/certification.

ATD LEARNING PORTAL

Enrolled in a program? Sign in to the ATD Learning Portal with your ATD account credentials two weeks before the first day of class to:

  • Engage with your facilitator and peers.
  • Access pre-work assignments.
  • View any technical requirements.
  • Review logistical information.

TRANSFERS/CANCELLATIONS

Click here to review our cancellation policy.

FREQUENTLY ASKED QUESTIONS

Have additional questions about ATD courses? Visit our FAQs for answers.

Connect with a Professional Development Specialist to discuss what courses make sense for you or your team.