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ATD Blog

In Presentations, Normal Isn’t Necessarily Effective

Tuesday, March 24, 2015
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”New normal” is a phrase heard frequently these days, describing everything from the aftermath of the recession to the makeup of the modern family. I think it's time for a new normal in presentations as well, because the old normal isn't working very well.

When I deliver the ATD Presentation Skills Certificate Program, I hear learners say way too often "that's the norm" or "that's what's expected" when explaining why they continue to follow bad presentation practices. But when did normal become synonymous with effective? Let's look at a few of the worst "normal" practices and consider changes that should become the new normal.

  • Norm #1: Using copious bullet points, filling up each slide until there's almost no white space.
  • The New Normal: Using only key words and phrases, not sentences, on slides. Drastically reducing word slides in favor of visuals—charts, graphs, illustrations, pictures—and more dialogue with the audience.


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  • Norm #2: Reading from the slides. Continually turning to the screen to read so one's back or side is to the audience.
  • The New Normal: Being prepared enough so that reading the slides isn't necessary. Making continual eye contact with the audience to engage them and read their reactions.


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  • Norm #3: Using filler words—um, ah, you know—to the extreme.
  • The New Normal: Replacing filler words with a pause to gather your thoughts and let the audience absorb what's been said. Practicing before the presentation so the delivery flows smoothly without the crutch of filler words.


  • Norm #4: Handing out the PowerPoint deck as a takeaway.
  • The New Normal: Recognizing that PowerPoint slides and your handouts serve two different purposes. In keeping with having less detailed slides, providing a more detailed handout that includes information and resources that will be useful to the audience after the presentation.

If you want to start examining and improving your existing presentation practices, join me at one of my upcoming ATD Presentation Skills Certificate Programs to create your own new normal.

About the Author

Kathy Reiffenstein is passionate about promoting the critical skill of effective business communication. Her career spans more than two decades of educating executives on how to realize their potential to influence audiences. Today she is founder and president of the Washington, D.C. business communications training firm, And…Now Presenting!, where she creates confident, persuasive public speakers. With clients from the corporate, government and non-profit sectors, she has earned universal praise for her spirited dedication to their success as communicators. Kathy’s hands-on, personable style means each client becomes the best presenter possible, confident and effective in front of any group.

Prior to establishing And…Now Presenting!, Kathy was a principal at the California-based sales and teamwork training company, On Track, where she employed experiential learning programs to build and refine the strategic sales, marketing and communications skills of corporate executives, managers and salesreps. Earlier in her career, as director of sales for a leading financial institution, Kathy spearheaded the creation and implementation of a sales culture throughout the national branch network.

As a skilled speaker and trainer, Kathy has engaged audiences of 10 to 500. She was recently part of the Corporate Ambassador Program with Vital Voices Global Partnership where she spoke to women’s business organizations at conferences in Lagos, Nigeria, and Nairobi, Kenya. At these sessions, Kathy spoke about the power of persuasive communication and personal branding to create greater success for these African women in their businesses.

A graduate of Cornell University, Kathy is Past President, DC Chapter of the American Society for Training and Development (ASTD), is currently serving as their VP of Membership and has contributed to ASTD’s award-winning monthly magazine, T&D. An active volunteer, she is a University of California trained Master Gardener, has contributed to the anthology, Bay Area Gardening, and is a docent at the US Botanic Garden.

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