“I’m a great presenter. I should work in training.” You’ve probably heard this statement a time or two. Or perhaps, “I’d be a great trainer because I’m a persuasive talker.”
Workplace learning professionals (WLPs) cringe when they hear comments like these. Learning isn’t about talking persuasively or giving a fine presentation; learning is about creating understanding, ensuring retention, and enabling application.
But as much as we cri
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