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ATD Blog

What Does Talent Development Excellence Look Like in Healthcare?

Tuesday, August 2, 2016
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The ATD Excellence in Practice Awards program recognizes results achieved through the use of practices and solutions from the entire scope of talent development. Each year, citations are also presented to practices that have yet to demonstrate clear and measurable results, but that have strong evaluation plans, meet a demonstrated need, and have appropriate design values. Practices must be fully implemented to be considered. Citation winners are encouraged to seek an Excellence in Practice Award in a subsequent year. 

Here’s a look at two organizations in the healthcare realm that received citations this year. 

Physician Leadership Development Program

Cigna
Bloomfield, Connecticut 

Physician-leaders are increasingly tasked with dual clinical- and business-focused roles, yet the lack of leadership development programs for these highly qualified clinicians leaves many unprepared for high-level leadership roles. This program is a strategic response to the volatile changes in the U.S. healthcare environment to help offset the worldwide decrease in physicians. 

As a direct result of this program, Cigna’s physician-leaders forged many partnerships and alliances within and outside the company, leading to greater efficiencies, improved working environments, and optimized patient care. Participants gained a competitive edge and reinforced their ability to deliver Cigna’s values and mission: to help people improve their health and well-being. 

Number of Employees Served by Practice: 20 every two years (6.3 percent of all physicians)

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Improving the Patient Experience in Healthcare

Phelps Memorial Hospital
Sleepy Hollow, New York

HealthStream Inc.
Nashville, Tennessee

Creating a culture change is a monumental task for any organization, one that’s typically led by executive staff. A team of midlevel leaders oversaw a culture change at Phelps Memorial Hospital. These individuals taught, coached, and mentored staff and leaders to adopt and sustain important behavioral changes.

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The outcomes noted include improved quality measures as evidenced in reduced fall rates and hospital-acquired conditions. Improved patient outcomes also were evident in top quartile patient experience scores as seen in HCAHPS and in the emergency department. Employee morale and engagement improved as well, as seen in employee engagement surveys.

Number of Employees Served by Practice: 800

Applications are open for the 2016 awards. Submissions are due by September 23.

About the Author

Kristen Fyfe-Mills is the director of employee development and engagement at Farmer Focus, an innovative organization with the fastest-growing poultry brand in the US. In her role, she supports nearly 900 team members, from front-line hourly associates to the executive team. Before joining Farmer Focus, Kristen served in many roles at the Association for Talent Development, culminating in her position as director of marketing and strategic communications.

Kristen holds two master’s degrees, one in pastoral and spiritual care from Marymount University and the other in journalism from Northwestern University. She serves on the advisory board for Shenandoah University’s Transformative Leadership program. She is the mom of two exceptional humans, and she and her husband Doug live in the beautiful Shenandoah Valley of Virginia.

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