Founder of Nancy Flynn Public Relations, Inc. and its Business Writing Institute and ePolicy Institute training divisions, Nancy Flynn is a recognized expert in electronic and traditional business communications. The author of 13 books published in six languages, her titles include Writing Effective E-Mail, The ePolicy Toolkit, and The Social Media Handbook. An in-demand writers' trainer and coach, she teaches business, technical, and email writers to communicate clearly and effectively. An authority on electronic policy and compliance, she helps employers develop and implement best practices-based policies and procedures governing email, social media, mobile devices, record retention, and other e-tools. Organizations worldwide turn to Nancy Flynn's ePolicy Institute for training designed to maximize communication, manage behavior, and minimize risks. Trusted for her integrity and knowledge, Nancy Flynn serves as an expert witness in policy-related litigation. A go-to media source, she has been featured by Time, Fortune, The New York Times, Wall Street Journal, USA Today, NPR, CNN, CBS, BBC, ABC, and other media outlets worldwide. The ePolicy Institute and Business Writing Institute are training divisions of Nancy Flynn Public Relations, Inc., a woman-owned small business (WOSB) founded in 1988.