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Summer 2019
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CTDO Magazine

Customer Service Training Pays Dividends

Discover the secrets to implementing customer service training and measuring ROI.

Talent management and skills training are the lifeblood of an organization’s ability to achieve and sustain long-term success, especially because these affect the customer experience and customer retention. To proactively manage the customer experience and retention, customer service training requires relevant and transparent metrics (leading and lagging indicators of success), executive sponsorship, and the

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